Director of Partner Management

Job Description

Summary:

The Director of Partner Management serves as the general manager for product-centric strategic partnerships, accountable for driving growth, differentiation, and customer experience through joint product strategy, integrations, and go-to-market execution. This role owns the end-to-end partnership lifecycle-from strategy and governance to product delivery, commercialization, and performance and works cross-functionally across Product, Engineering, Marketing, Operations, Finance, and Legal.

This leader represents ADT's product interests with external partners and ensures partnerships translate into scalable, high-impact customer outcomes and business results, consistent with ADT's innovation and growth priorities.


Duties and Responsibilities:

Partnership & Product Strategy

• Own the end-to-end strategy for assigned product-led partnerships, including vision, goals, joint roadmaps, and success metrics.
• Identify and pursue new product differentiation opportunities, including integrations, bundles, and platform extensions that expand ADT's market reach.
• Serve as ADT's internal expert on partner strategy, priorities, and product roadmaps; ensure alignment with ADT's product portfolio and long-term strategy.

Execution & Go-to-Market

• Define and execute joint go-to-market plans, including product launches, pricing/packaging strategies, and customer acquisition initiatives.
• Partner with Product and Engineering teams to shepherd integrations from concept through launch, ensuring delivery against scope, timeline, and quality expectations.
• Drive pilot programs and scale successful initiatives into repeatable, operationalized offerings in line with ADT standards.

Performance Management & Governance

• Act as the general manager for assigned partnerships by owning forecasts, performance tracking, and optimization against revenue, adoption, and customer experience KPIs.
• Establish and maintain structured governance, operating cadence, and executive-level MBRs/QBRs to track progress, escalate issues, and align priorities.
• Ensure disciplined execution through initiative planning, dependency management, and cross-functional accountability.

Cross-Functional Leadership

• Lead and influence cross-functional teams across Product, Marketing, Customer Experience, IT, Finance, and Operations to deliver shared outcomes.
• Collaborate with Business Development and Finance to build multi-year growth and profit plans for each partnership.
• Directly manage partner managers or program leaders as needed to maintain detailed initiative plans and execution rigor.

Qualifications

• 7-10+ years of experience in partner management, product management, enterprise account management, program management, or business development.
• Proven success leading product-centric partnerships, including integrations, platform launches, or multi-channel go-to-market initiatives.
• Strong strategic mindset with the ability to translate vision into operational execution and measurable results.
• Demonstrated ability to influence at the executive level, internally and externally, without direct authority.
• Excellent analytical, communication, and negotiation skills; comfort operating as an owner with full accountability.

Core Competencies:

• Product strategy & commercialization
• Partner governance & operating cadence
• Cross-functional leadership and execution
• Data-driven decision making and performance management
• Executive communication and stakeholder influence