Patient Support Coordinator

Job Description

Job Description

Salary:

Liv Health is an expert in health optimization, utilizing the latest advances in diagnostic testing to discover the biochemical individuality of patients and then use that intelligence to curate a personalized wellness plan. Liv Health is not here to replace primary care physicians or to simply treat symptoms. We are individualized, concierge well-care founded on the principle that prevention is better than any cure. There is not a one size fits all approach to medicine. Our care team designs custom protocols tailored to the individual with interventions to address Mindset, Exercise, Sleep, Hormones, Nutrition, & Gut. We are data-driven, tech-enabled, personalized wellness.

Overview:

The Patient Support Coordinator helps Liv Health accomplish its mission by providing support to the Concierges and patients and ensuring patients have an excellent experience.

Job Duties:

• Provide administrative support to patients and concierges by organizing communication, providing reports to management, and assisting with developing SOPs.
• Monitor company electronic messaging system and communicate directly with patients, answering questions and providing updates on order status and patient profiles.
• Utilize Slack to receive/give project updates to management and Concierges.
• Provide administrative support in the company EMR for patient files and orders.
• Order laboratory work upon doctor request.
• Track patient orders and shipping status and provide updates when required.
• Call in prescriptions to pharmacies on behalf of doctors.
• Document activity in patient charts.
• Communicate directly with patients via multiple communication channels.
• Create regular sales and order activity reports.
• Other duties as assigned.

Key Skills, Knowledge, and Abilities:

• Previous experience in a customer service position is required.
• Medical office experience is highly preferred.
• Ability to multitask and juggle multiple projects simultaneously.
• Highly organized and self-motivated.