Premium Host/Hostess
TSG Developments Investments Inc.
Job Description
Job Description
Overview:
The Premium Host/Hostess is responsible for greeting guests and providing an exemplary first impression in premium areas of the venue with a positive and upbeat attitude.
Job Requirements :
- Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
- Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
- Must have expert knowledge of Santa Anita Park locations in order to assist guests with directional and other questions
- Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach
- Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift
- Must be able to learn and utilize ticketing technology
- Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information
- Has superior customer service and problem resolution abilities
- Understands and upholds basic hygiene and sanitation
- Must maintain a positive and upbeat attitude
Job Duties:
- Greets and engages guests in a pleasant manner
- Directs guests to their ticketed table; walks VIP guests to their table when possible
- Oversees AM setup to ensure each table and chairs are clean, has the appropriate number of seats, and any collateral is placed on the table
- Reports facility issues (broken tables, chairs, tvs) to the appropriate manager/department in a timely fashion
- Oversees the seating areas to ensure guests are seated accurately and efficiently, and special requests or needs are accommodated where possible.
- Uses ticketing technology to locate guest table assignments and alternate seating as needed
- Monitors VIP seating to ensure only the ticketed guests are seated in that area
- Engages with guests to ensure they’re happy with food and service
- Ensures guest areas are kept clean and trash or dirty dishes are removed promptly
- Provides opportunities to surprise and delight VIP guests to ensure a memorable experience
- Serves as an ambassador for Santa Anita Park by providing directions, troubleshooting guest issues, and promoting the venue and events
- Assists guests with mobile ordering technology by answering questions about the online ordering platform, and the benefits of using the system, or escalates guest issues in a timely fashion to the appropriate manager
- Coordinates VIP credits with F&B managers and other departments as needed
- Communicates credit info to appropriate guests and SAP employees in a timely manner
- Supports other tasks as needed by F&B management
Vacancy posted 21 days ago
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