Customer Service Representative

Customer Service Representative

Carrollton, TX 75006

Overview

Position Type Full Time

Exalt Printing is NOT a corner store print shop. We are a corporate design, print, and fulfillment firm supporting some of the largest companies in the DFW-area. Today, we are growing at our fastest pace ever and hoping to add new team members who have a passion for delivering a great experience and an amazing product to our clients.

About the Role As a member of Exalt's Customer Service team, you will be the first touchpoint for our clients on a daily basis. We support online orders, custom designs, and phone orders across various product lines. Once we receive the order, our Client Support team preps the job to be submitted to our production facility for fulfillment.

Duties

• Engage clients on new order requests
• Ensure order is presented correctly for the production team
• Understand and assist in resolving customer concerns
• Communicate with various departments on any special requests regarding new orders

Skills for Success

• Attention to detail
• Communicating clearly (written and verbal)
• Organization and time-management
• Driven by continuous improvement and knowledge expansion
• Proactivity and ability to work independently

As a Senior Customer Service Representative, Exalt Printing is looking to hire the future leaders of our Customer Service team. Joining Exalt's team opens new doors to your career at a company that is committed to employee growth and empowerment. We have never been so excited for our future and hope you will join us.

Job Type: Full-time

Schedule: Monday to Friday, 8 - 5

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Carrollton, TX 75006: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person