Nutrition Assistant

Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Nutrition Assistant provides high-quality, personalized nutritional care and meal service support for hospitalized patients. This role assists patients with menu selections, ensures meal accuracy and compliance with prescribed diets, supports patient satisfaction, and serves as a key liaison between patients, nursing staff, and nutrition services. The Nutrition Assistant is responsible for upholding departmental and hospital standards while contributing to a positive patient experience and quality nutritional care. Patient Care Yes Qualifications Essential Responsibilities Assist patients with menu selections that align with prescribed diet orders and nutritional restrictions. Adjust meal selections according to physician, registered dietitian, and nursing instructions. Ensure patients receive appropriate nourishment at each meal and notify nursing staff of any concerns. Process meal requests, diet changes, supplements, and enteral nutrition support products according to department procedures. Complete regular and therapeutic diet menus in accordance with clinical and departmental standards. Conduct meal rounds and tray assessments to evaluate patient satisfaction and meal accuracy. Monitor and document calorie counts and nutritional intake as assigned. Communicate patient concerns, special requests, and nutrition‑related issues to clinical and production teams. Answer department phone lines and respond to requests in a professional and timely manner. Comply with department standards for meal assembly, delivery, and tray setup. Assist tray line staff and supervisors with food service operations as needed. Deliver meal trays to patients when required. Identify, report, and help resolve patient and service‑related concerns. Attend department meetings, in‑service programs, training sessions, and educational activities as assigned. Uphold and enforce all hospital and departmental policies, procedures, and service standards. Education High School Diploma or equivalent preferred. Relevant experience may be considered in lieu of educational requirements. Experience Healthcare experience involving patient interaction preferred. Previous customer service experience, including telephone‑based customer support, preferred. Knowledge, Skills & Abilities Commitment to providing exceptional patient service and adherence to I C.A.R.E. standards. Ability to read, write, and communicate effectively in English. Strong communication, customer service, and interpersonal skills. Ability to assist patients with menu selections while maintaining a high level of professionalism and empathy. Ability to manage multiple phone lines and voicemail systems effectively. Basic computer skills with the ability to learn and use hospital software and technology systems. Ability to work collaboratively with patients, nursing staff, dietitians, and food service personnel. Ability to identify and resolve routine service concerns in a timely manner. Strong organizational skills and attention to detail. Ability to push food carts and perform the physical requirements of the position. Ability to recognize priorities, work independently, and complete assigned tasks in a fast‑paced healthcare environment. Why Join Us? As a Nutrition Assistant, you will play an important role in supporting patient health, recovery, and satisfaction by ensuring patients receive appropriate meals and nutritional support. This position offers the opportunity to work closely with clinical and nutrition teams while making a meaningful impact on the patient experience every day. Additional Job Details (if applicable) Physical Requirements Sitting Occasionally (3-33%) Feeling Constantly (67-100%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 1153 Centre Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) Pay Range $18.26 - $27.13/Hourly Grade SF1110 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. EEO Statement 2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr 2810 Brigham and Women's Faulkner Hospital, Inc.