Shipping Supervisor

The Shipping Supervisor owns day-to-day leadership of GRL's Shipping Department, ensuring finished goods move out the door accurately and on time in a fast-paced, just-in-time environment. This role blends hands-on shipping work with people leadership. This includes directing daily activities, developing the team, and leading the department's technology improvements. The ideal candidate brings business acumen, a continuous improvement mindset, and a level-headed approach to managing change, while being both a strong leader and team player. Key Responsibilities: Leadership & Team Management Directs all Shipping Dept. personnel and daily activities, providing clear, hands-on leadership. Leads by example, done by balancing the roles of team leader and team player. Trains, coaches, and develops shipping team members; builds a flexible, cross-trained team. Manages through change with a solutions-oriented approach in a fast-paced, just-in-time shipping environment. Champions a continuous improvement mindset, identifying and implementing process efficiencies within the department. Partners with Sales and Customer Service to ensure orders are fulfilled accurately and efficiently. Shipping Operations Performs product quality and quantity checks prior to shipment. Manages the flow of product through the shipping process to meet daily ship deadlines. Boxes, wraps, labels, and ships product per customer and carrier requirements. Directs transportation activities and equipment needs for the Shipping Dept. Reviews the daily ship list with the Director of Client Experience (or backup). Maintains inventory of shipping supplies (cartons, skids, box tape) and coordinates FedEx/UPS software updates. Technology & Continuous Improvement Leads the Shipping Dept.'s technology improvements. Partners with Systems/IT and Customer Experience to identify and implement technology that increases shipping accuracy and efficiency. Maintains UPS, FedEx, and other carrier manifest systems and software updates; monitors finished goods inventory. Work Experience Requirements: Previous supervisory or leadership experience required. Demonstrated business acumen and a growth mindset, with the ability to think beyond day-to-day tasks to department-level outcomes. Working knowledge of material handling techniques that prevent product damage and deterioration. Experience leading a team through technology adoption or process change preferred. Education Requirements: High School Diploma or GED equivalency. Forklift certification (passes test upon hire and annual test thereafter). Job Knowledge, Skills and Abilities: Able to work with minimal supervision and manage multiple functions at once while maintaining strong organizational skills. General computer skills, with the ability to learn and lead adoption of new shipping technology platforms (e.g., SendFlex). Ability to work with and train a team; strong verbal and written communication skills. Physical Requirements: Ability to stand and walk for the duration of an 8-hour shift or more. Ability to regularly lift, carry, push, or pull up to 50 lbs, with team-lift assistance for heavier loads. Frequent bending, twisting, kneeling, and reaching. Ability to safely operate a forklift and other material handling equipment. Manual dexterity for wrapping, labeling, and packaging tasks. Works in a warehouse/manufacturing environment with exposure to varying temperatures, noise, and dust typical of a shipping and production floor. Required to follow all GRL safety policies and procedures, including proper use of PPE Responsible for promoting and reinforcing a safety-first culture within the Shipping Dept. #J-18808-Ljbffr Grand Rapids Label