Service Desk Specialist

Position Overview The Service Desk Specialist provides 1st level support to end users on a variety of issues. This position identifies, researches, and resolves technical problems (both hardware and software). The focus of this position will be centered on responding to telephone calls, emails, and requests for technical support. The Service Desk Specialist documents, tracks, and monitors the problem to ensure a timely resolution and communication back to the end user. The Service Desk Specialist also recommends solutions for re-occurring problems. The position involves a high degree of interaction with others, both over the phone and in person. Strong interpersonal skills and ability to provide optimal customer service are required for this position. What You Will Do Respond to inquiries and requests for assistance with the organization's computer systems and PC's/Laptops. Install new computer hardware and software. Troubleshoot hardware and software problems to determine resolution. Work with other IT areas to resolve problems. Create and maintain end user and desktop documentation. Log and monitor end user requests within the Service Desk software application. Troubleshoot issues regarding company owned wireless phones and PDAs. Administer users, groups, and security through Active Directory. What You Offer Us Associate's degree in computer science or related field preferred. 0-2 years of computer science related experience or equivalent combination of training and work experience with proven ability to manage multiple requests that meet or exceed targeted expectations. Microsoft Certification – MCP, MCSA, or TIA A+ desired. Experience in troubleshooting PC operation systems, hardware, application software and access rights. Strict adherence to company confidentiality and ethical standards. What We Offer You A strong leadership career track with opportunities to grow. We offer a comprehensive benefits package including health, dental, vision, a flexible spending account (FSA), life insurance, short-term disability, long-term disability, a 401(k) plan, paid holidays, paid time off bank, an employee assistance program (EAP), and more. Be an active part of an organization that gives back to the community in many ways – including feed programs that support local farms, food shelf programs, food support for veterans, agriculture education and promotion, FFA/4H support, charitable contributions, etc. A company that has a passionate purpose for food safety, animal welfare, and for living its core values every day – respect, integrity, excellence, adaptability, and innovation. A culture that fosters employee growth, hybrid work options, promotion from within, and a highly team-oriented workplace environment. The targeted base pay range for this role is $22to $27 per hourwith this range reflecting differences in candidate knowledge, skills, and experience. Reports To Service Desk Supervisor Christensen Farms promotes a culture of inclusion and strives to attract a diverse set of candidates for each of our open positions. We are an equal employment opportunity employer and proud to offer employment and growth opportunities to all candidates without regard to race, color, ancestry, religion, gender, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. #J-18808-Ljbffr