Collections Specialist

Role Description

Our Collections representatives work from the comfort of their home, providing our friendly payment service to our loan holders. They are always happy to help with monthly payments by utilizing their soft-collection skills.

• Handle outbound/inbound calls from customers who are 30-120+ days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan.
• Able to handle large volumes of inbound and outbound calls.
• Use skip tracing and other methods to locate delinquent customers.
• Prepare and send correspondence to customers via email and text message.
• Use critical thinking skills to solve customer issues, suggest loan modifications to Collections Manager, and make recommendations for further action to mitigate loss to the company.
• Create account notes that are clear and concise.
• Work independently in a challenging environment to consistently meet collection quality and quantity goals.
• Team Player/ Team Oriented.
• Promoting positive involvement with staff/customers/dealers.
• Support and live out our Core Principles.
• Other miscellaneous duties as assigned.

Salary range $19.50-$25.00 per hour based on experience.

Qualifications

• Minimum of high school diploma or equivalent.
• 2+ years of collections experience, including assisting customers via phone.
• Previous call center experience is a plus.

Requirements

• Must be available between 8am-8pm CST, work two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST).
• Must have excellent phone etiquette and typing skills.
• Must have patience and the ability to stay calm in difficult situations.
• Must be detail oriented and learn new concepts quickly.
• Must be able to prioritize and make decisions.
• Must have the ability to talk to customers, search and enter information into a computer program at the same time.
• Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary.

Benefits

• $1000 sign on bonus after 90 days.
• 10% extra night and weekend shift differentials.
• Remote - Work-From-Home, including training period.
• Flexible work schedule.
• Computer equipment and headset provided.
• Tuition Reimbursement.
• Monthly bonus potential.
• Medical, Dental, Vision Insurance.
• Life Insurance, Short and Long-Term Disability.
• Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months.
• Paid Time Off, up to 80 hours the first year.
• Additional 8 hours Birthday Month PTO.
• Potential for an additional 8 hours Volunteer PTO.
• Paid holidays.