Remote Customer Service Representative

Overview

50% off first month — manage stress in survive mode

Compensation Range: $17.75 - $18.33/hour (Based on location in accordance with the Service Contract Act) plus an additional $4.93/hour Health & Welfare Stipend.

Fully Remote: Open to candidates residing in the continental United States & Alaska (within the Service Contract Act compensation range), excluding California & Hawaii.

Training Schedule: Monday through Friday, Standard Operating Business Hours (CST)

Work Schedule: We are currently prioritizing candidates with availability during the afternoon to evening hours (shifts ending at 8:00p CST or later). While shift availability may vary based on business needs, availability during these hours is highly desired.

Anticipated Start Dates: June - July 2026 or Later

About You

You are a person who loves to answer incoming calls from healthcare providers, veterans, and beneficiaries who require assistance regarding their healthcare. We need someone who is enthusiastic when providing first call resolution and caller satisfaction. In the role of Customer Service Representative, youre responsible for answering incoming calls from providers, veterans, or veteran representatives to gather required information from the caller and client systems to make determinations.

• Tell us about your experience in healthcare and/or customer service.
• Are you a team player and a self-motivator?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone who is UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

• Conduct every transaction with a customer-focused, courteous approach that will ensure first call resolution and achieve quality scores while maintaining production standards.
• Research and evaluate medical claims and benefits for proper adjudication.
• The systems used include client systems, soft phone systems, and customer relationship management software.
• Document call activity and request corrective action into VA systems.
• Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements.
• Maintain access to all client systems, as assigned.
• All calls must be completed and cleared by the end of each scheduled shift.
• Team members are expected to remain logged in and available until the end of their shift.
• All active calls must be fully resolved or appropriately handed off prior to logging off of systems.
• Act as an effective team member.
• Other duties as assigned.

• High School Diploma or GED required.
• General office skills and knowledge of standard office equipment.
• Working knowledge of software such as Excel and Word.
• Data entry and 10 key experiences necessary.
• 1 or more years' experience in customer service
• Must have a REAL ID-compliant driver's license or identification card (ID) or an approved alternate form of ID including U.S. Passport (non-expired), U.S. Passport Card (non-expired), DHS Trusted Travel Card (Global Entry, NEXUS, SENTRI, FAST) (non-expired),US Department of Defense ID, including IDs issues to dependents (non-expired), Federally recognized Tribal issued ID (non-expired) for federal facility access and to obtain required security clearances.

Preferred Qualifications

• 1 or more years' experience in a healthcare and/or call center position
• Excellent verbal and written communication skills
• Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions.

Benefits

• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

Note: This description reflects the role as described in the source material and maintains core responsibilities and qualifications. No social media handles, external links, or non-job related material have been added.