Service Engineer

Job Title

Responsibilities:

Machine installation, maintenance, and repairs.

Provide assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.

Creating and updating documentation of technical information.

Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.

Establish and build exemplary communication and customer service relationships with customers.

Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.

Other duties as assigned.

Requirements:

3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

Experience working with Client SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

Good verbal and written communication skills with exceptional customer service orientation.

Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.

Education:

Bachelors or Associates Degree in technical related field of study preferred.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.