Assistant Branch Manager

Description Assistant Branch Manager – Leander Location: 10200 E Crystal Falls Pkwy, Leander, TX 78641 | Schedule: Monday–Friday, 8:00am-5:45PM and rotating Saturdays: 8:45am-12:15pm | FLSA Status: Nonexempt. Austin Telco Federal Credit Union is looking for a people-first Assistant Branch Manager who loves coaching teams, solving problems, and creating exceptional member experiences. If you’re ready to grow your leadership career in a supportive, community-focused environment, this is the place for you. What You’ll Do: Branch & Member Service Leadership Support daily branch operations and lead the teller team Deliver friendly, accurate service to members in person and by phone Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts Serve as acting Branch Manager when needed Operational Excellence Open and close the branch and oversee daily operations Maintain and balance cash drawers, vaults, ATMs, and branch cash controls Support fraud/dispute processes, stop-payments, and card servicesAssist with audits, cash ordering, and regulatory compliance Support mobile deposits and online account services Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region Team Coaching & Development Lead, coach, and motivate branch staff to deliver exceptional member experiences Assign and direct daily work, monitor performance, and provide feedback Support conflict resolution and professional development Foster a positive, accountable, member-focused culture Community Engagement Build strong member relationships and promote financial literacy Participate in community outreach and represent Austin Telco with professionalism Requirements: What You Bring: High school diploma or GED 2+ years of supervisory experience in a bank or credit union setting Strong communication and problem-solving skills Ability to lead a team and manage branch operations independently Familiarity with cash handling, security procedures, and fraud processes Reliable attendance and flexibility for occasional after-hours needs Willingness to travel to other branches to support staffing and service needs Why You'll Love Working Here: Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more. Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones. Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals. Community Engagement: Volunteer opportunities and credit union-sponsored events. A supportive, mission-driven culture that puts people first Additional Requirements: Good credit standing (verified prior to interview) Successful background check and drug screening upon offer Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr