Client Relationship Manager

Job Description

Job Description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

The Key Home Care is a national leader ensuring the dignity, safety and independence of its clients with comprehensive, concierge-based care. The Omaha team is seeking a Client Relationship Manager to help us continue fulfilling our promise of providing the care you need at the place you call home.

Our clients are people, typically older adults, who require extra assistance to live independently. The Client Relationship Manager coordinates these services working with a team of Caregivers. We help our clients manage limitations caused by health issues and remain independent, but we are not medical providers. Our services fill gaps in the healthcare system, helping ensure our clients remain safe and secure in their homes. Healthcare experience can be beneficial but is not required.

The Client Relationship Manager will work with approximately 25 clients, whose service levels range from 30 hours per week to 24/7. Specifically, this person will collaborate with our clients, their loved ones and healthcare providers to understand the client's needs and desires and develop the appropriate service plan. They will then select, train, and supervise the Caregiver team that carries out the plan, adjusting services or the team as necessary. Success is measured by Client satisfaction and retention.

We require a person who engages others easily and quickly builds rapport and trust. Superb interpersonal and communication skills are essential. Success requires proactively identifying and addressing current and potential issues; this foresight and action must be innate in your approach. You will either arrive with experience or you will gain it, but good common sense is a must. Ours is a fast paced business with issues that can change by the hour; you must be comfortable in this environment and able to effectively manage multiple priorities.

The compensation for this position includes a competitive base salary and significant bonus potential. TheKey Home Care also has a comprehensive benefits package including health and a variety of other insurance coverages, paid time off and 401(k) retirement plan.

While a competitive compensation and benefits package is essential, you won't be happy in this position if you are not motivated by the ability to have a direct, meaningful impact every day to help people lead their best lives, you will not be happy in this position.

If this type of high impact position motivates you, let's talk.

Required Skills, Education and Certifications:
• Excellent customer service and conflict resolution skills
• Computer proficiency and ability to document timely and accurately notes in system related to client visits
• Current driver's license and proof of insurance

Physical Requirements:
• Ability to travel to client homes and other locations 50 - 75% of the time
• Ability to lift and carry up to 15-25 pounds
• Ability to sit, stand and walk for prolonged periods of time throughout the workday
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Benefits for full time employees
• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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