Office Associate

Levin Furniture & Mattress is Hiring an Office Associate in Avon OH We are located at 1801 Nagel Rd Avon OH 44011 Hiring Immediately 1600hr Levin Furniture & Mattress Compensation and Benefits Program Offers Increased Pay Rates Earn more at LevinPaid Training A Blended Training ApproachGrowth Opportunities Levins loves to promote from withinGreat Benefits Medical Dental Vision Life & Disability Insurance 401K and PTOGenerous Employee DiscountFriendly Supportive Work EnvironmentBeautiful Showroom with Top Brands & Trends Office Associate Job Description Accurately enters information regarding sales transactions and order information into Storis system Verifies all information related to orders is accurate; identifies and corrects discrepancies Completes all documentation in an accurate and efficient manner and processes information regarding cash balances deliveries sales & service orders account balances in compliance with corporate guidelines Provides customer service support by answering a high volume of inbound calls managing counter inquiries processing payments solving customer complaintsquestionsAnswers investigates andor initiates actions on customer inquiries efficiently using all customer access channels phone web chat mail fax etc Consistently meets or exceeds performance standards for service quality accuracy and volume Completes and processes credit applications payments and financing paperwork Verifies all paperwork for order processing is accurate Communicates with internal and external personnel in a professional and timely manner Maintains accurate files and processes in order to maximize productivity Performs clerical support for store staff as needed Other duties as assigned Required Skills and Abilities Excellent verbal and written communication and listening skills Basic reading and comprehension skills Basic numerical reasoning skills Ability to complete paperwork in an accurate neat and efficient manner Demonstrated knowledge of software including Microsoft Office Excellent organizational skills Outstanding customer service skills Knowledge and demonstrated ability to utilize Storis Ring Central Phone System Package AI Routing Software and Company Intranet systems preferred Education and Experience High school diploma or equivalent combination of education and experiencePrevious clerical experience preferred Physical Demands Ability to sit stand bend stoop and reach regularly Ability to remain in a stationary position for an extended period Ability to communicate effectively with customers and co workers Ability to operate relevant equipment and observe details to complete assigned responsibilities In order to provide equal employment and achievement opportunities to all individuals employment decisions at Levin Furniture will be based on merit qualifications and abilities Levin Furniture does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability or any other characteristic protected by law #J-18808-Ljbffr