Public Safety Operator - BCSO

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Public Safety Operator - BCSO page is loaded## Public Safety Operator - BCSOlocations: Bexar Metropolitan 911 Regional Operations Centertime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100679**Job Title**Public Safety Operator - BCSO**Pay Rate Min to Mid Range**$21.79 - $25.61**Time Type**Full time**Summary**This position is under supervision of the Sheriff and located at the Bexar County Communications Center. Under direct supervision, is responsible for answering emergency and non-emergency telephone calls; routes calls to public safety dispatchers or fire dispatchers; operates telecommunication equipment such as Computer Aided Dispatch (CAD) System, County Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, and hearing impaired teletype; enters subject matter into computer; responds to requests for information; completes various clerical tasks; and performs related duties as required.**Duties and Responsibilities:*** Answers emergency and non-emergency telephone calls from the general public and routes calls to public safety agency dispatchers or fire dispatchers* Determines severity of situation based on detailed information gathered from the caller* Enters call subject matter into computer and prioritizes calls for service* Responds to requests for information regarding case numbers, arrival times, citizen addresses and other dispatch information* Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history* Contacts various service/utility agencies and other emergency contacts as directed* Assists training new employees in call-taking procedures, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures* Performs clerical duties such as making copies of documents and forwarding to the appropriate location* Performs related duties as required**Minimum Qualifications:*** Graduation from High School or a General Education Development (GED) certificate* Skill in operating telecommunication equipment; skill in determining type and seriousness of calls* Skill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing test results to your online application or fax them to View phone number on click.appcast.io by the closing date.)* Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to accurately enter information into computer system; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public* Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date* Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment; must secure and maintain access to TLETS* Must pass a psychological and physical exam including a drug screening* Must possess a valid driver's license* Must secure and maintain a favorable background investigation from the Bexar County Sheriff's Office* May be subject to recall* May be required to work more than 40 hours during the workweek* Must work weekends and holidays and perform shift work**Working Conditions and Physical Demands:*** Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment* Occasionally moves items weighing up to 10-15 pounds* Occasionally moves about the office* Frequently communicates with others; must be able to exchange accurate information* Constantly operates a computer and other office productivity machinery* Positions self to perform essential functions* Must be able to remain in a stationary position**Working With Bexar County**Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.*Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.**We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*### Get In TouchIntroduce yourself to our recruiters, and we'll reach out if a suitable role becomes available. #J-18808-Ljbffr Bexar County