Manager, Service and Repair

Manager, Service & Repair We are searching for the best talent for Manager, Service and Repair. Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments for cardiovascular patients. Job Summary The Manager, Service & Repair is responsible for leading the strategic and tactical operations of service and repair functions supporting Abiomed medical device products. This includes oversight of depot repair operations, field service coordination, and lifecycle service delivery to ensure high‑quality, compliant, and timely service to customers and patients. Key Responsibilities Foster a Patients First, high‑performance culture focused on excellence in execution, accountability, continuous improvement, communication, and customer service excellence. Lead, develop, and manage a team of supervisors, engineers, and technicians, including effective performance management, meaningful career development conversations, workforce planning, hiring, training, and resource allocation to meet business demand. Lead end‑to‑end service and repair operations, including depot lab activities, field service coordination, and parts, labor, and logistics planning from service request through repair, installation, and return to service across the full product lifecycle. Manage operational performance, including workflow, service delivery timelines, cost, resource utilization, on‑time service delivery, adherence to service level agreements (SLAs), and customer expectations. Provide prompt problem solving for key issues, driving from root cause identification and containment through resolution while ensuring repeat issues are avoided. Ensure compliance with FDA, ISO, internal quality systems, policies, and procedures to meet organizational goals and compliance requirements. Establish, maintain, and improve SOPs and work instructions to support service operations. Partner with Quality and Regulatory teams to address audits, CAPAs, and process improvements. Develop and execute tactical and operational plans aligned to service and repair business objectives, including continuous improvement initiatives utilizing Lean, Six Sigma, and 5S methodologies to improve efficiency, scalability, and cost optimization. Serve as a key point of contact for internal stakeholders, including Supply Chain, Quality, Engineering, and Customer Service, collaborating across functions to support product launches, global service needs, operational alignment, new product introductions, service readiness, and senior management communication on performance, risks, opportunities, strategic goals, and operational metrics. Qualifications Experience and Education Bachelor’s degree in a related field, or equivalent work experience considered. 7+ years of experience in field service, repair operations, or production environment within a regulated industry. Required Knowledge, Skills, Abilities, Certifications, and Licenses Prior experience leading teams in a technical or operations environment required. Medical device industry experience preferred. Strong leadership and people management skills with the ability to motivate and develop teams. Knowledge of service operations, depot repair, and field service processes. Experience with Lean, Six Sigma, Kaizen, and continuous improvement methodologies. Strong understanding of regulatory and quality requirements for medical devices. Excellent communication and cross‑functional collaboration skills. Ability to manage complex operations and exercise judgment in a fast‑paced environment. Proficiency with Microsoft Office; experience with SAP and Salesforce preferred. EEO Statement Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. #J-18808-Ljbffr