Staff Services Analyst II

Staff Services Analyst II

The Staff Services Analyst II class is responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work. Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and others to give and receive information; prepare reports and make recommendations on procedures, policies, and program/functional area issues and alternatives; review and analyze proposed legislation and advise management on the potential impact; make decisions in financial, and other administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff, but may supervise clerical and/or technical employees as an ancillary duty (not as the preponderant responsibility of the position). The Staff Services Analyst II is the journey level in the series. Incumbents work under direction and are responsible for performing the full range of duties at the journey level and working independently.

Duties may include, but are not limited to, the following:

• Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section.
• Reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance.
• Compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes.
• Serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memorandum of Understanding.
• Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems.
• Makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions.
• Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions.
• May plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms.
• Compiles materials; prepares analytical reports, manuals, and publications.
• Prepares public relations materials (e.g. brochures, informational materials, customer satisfaction surveys).
• Provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment. Evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications.
• Collaborates with County departments and agencies on cross-functional projects.
• Coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information.
• Establishes and maintains positive working relationships with co-workers; representatives of community organizations; state/local agencies and associations; internal management and staff; and the public by utilizing principles of effective customer service.
• Reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department.
• Investigates client complaints; maintains complaint-related documentation.
• Plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions.
• May supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff.
• Performs related duties as assigned.

For Staff Development Option (in addition to the general duties):

• Conducts training needs assessment at an organizational level to obtain information to determine training programs/subjects needed for all levels of employees.
• Conducts training needs assessment at the individual employee level to determine employees to be sent to specific training programs, based on participant needs and relevancy of training to participant's job duties.
• Identifies, develops, and/or coordinates resources for training and staff development including curricula, workshops, college coursework, training programs, and on-the-job training sessions.
• Develops and conducts workshops and training sessions on a variety of topics including, but not limited to, technical skills, program areas, supervisory principles, customer service skills, safety, diversity, and sexual harassment prevention in order to provide the necessary information in each subject in the most effective manner.
• Reviews the work of new employees while they are completing a training program to ensure effective learning and progression through the program.

Knowledge of: public and business administration principles and practices; methods and techniques involved in conducting analytical studies of administrative and management practices, methods and procedures; general research practices, techniques, and terminology to conduct research for a department; a variety of computer software applications, including database, graphics/presentation, work processing and spreadsheet software; methods and techniques of report preparation; English language (i.e. composition, spelling, grammar, and sentence structure); project management principles to ensure projects activities are conducted in a fiscally responsible and timely manner; principles and practices of effective customer service; principles and practices of the functional areas applicable to the assigned options; principles and practices of leadership and supervision; community needs and resources.

Ability to: analyze a situation or problem, including stressful situations, accurately and objectively in order to identify alternative solutions and determine an effective course of action; collect and analyze data and information in order to derive logical conclusions; formulate options and make recommendations based on data and information collected; analyze policies, procedures, and programs and make effective recommendations; make sound decisions and independent judgments within established guidelines; read, interpret, and apply a variety of information (e.g. laws, policies, procedures, court cases, memorandum of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance; analyze and interpret basic statistics; perform arithmetic calculations, including ratios and percentages; operate a computer to prepare results of analyses (i.e. reports, tables, charts, and graphs) and perform operations (i.e. conduct research on the internet, collect, input, and retrieve data and information); express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar and volume so that others will understand; make effective presentations and respond to questions from various groups, including boards, committees, and the public; compose business communications (e.g. letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner; identify problems and central issues; reason logically and critically; perform, analyze, and document research; research legislative issues and read and understand legislation; recommend and implement changes/improvements; develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public; effectively mediate and resolve conflicts between/with individuals; influence and persuade others to accept a particular viewpoint or to follow a particular course of action; work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational; work independently and accept increasing responsibility; prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines; manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines; work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts; supervise clerical and/or technical employees, if required by the position; monitor, plan, direct, assign and review the work of clerical and/or technical employees, if required by the position.

For Staff Development Option (in addition to general KAs): knowledge of principles and practices of employee training and development; adult learning processes; variety of training programs for employee development; state and federal laws and regulations related to public assistance programs; basic training needs assessment practices; basic training techniques and methods (e.g. lecture, group exercises, handouts, quizzes). Ability to plan, organize, and conduct presentations, workshops, and training sessions on a variety of topics; create visually appealing and understandable training aids and presentations using presentation software.

Minimum Qualifications: Pattern 1: One (1) year of full time experience as a Staff Services Analyst I; OR Pattern 2: Graduation from an accredited college or university with a bachelor's degree; AND Depending upon the option recruited for, one (1) year of full-time professional experience performing analytical work in the following areas: general administrative, personnel, fiscal, program, or staff development. Substitution: Additional progressively responsible professional experience performing duties (which require considerable independence performing, compiling, organization and evaluating information and prepared reports) in any of the functional areas noted above may be substituted for the required education on a year-for-year basis.