Platform Reliability Engineer

OverviewServes as the primary technical owner and operational steward of the organization's database, middleware, and web platform ecosystem. This role carries a dual mandate: ensuring the reliability, security, and continuity of production systems that underpin both internal operations and customer-facing applications today, while actively partnering with IT leadership to rationalize, modernize, and reduce the legacy footprint over time. The ideal candidate brings the operational discipline to maintain complex, interdependent systems with minimal oversight and the forward-looking mindset to recognize when a platform should be evolved, replaced, or retired rather than simply preserved. Looking ahead, this role will play a foundational part in building and sustaining the platform environment that powers KMBS's enterprise AI capabilities including self-hosted large language model environments and the data pipelines that connect them to our core business systems.ResponsibilitiesAdminister and monitor enterprise database, middleware, and web platform systems daily; triage error logs and alert queues as first priorityManage and maintain scheduled automation including SQL Agent jobs, Linux cron jobs, and payroll load processingDeploy and maintain applications across WebSphere (WAS), OpenLiberty, and Apache/PHP platform environmentsPerform OS-level and application-level patching across Linux (RHEL) and Windows Server environmentsOwn end-to-end SSL/TLS certificate lifecycle across web servers, Java keystores, and application serversManage DNS records and domain registrations across multiple registrarsSupport vulnerability management via Tenable and Bitsight reporting and drive remediation of findings within defined SLA windowsServe as primary on-call escalation for production outages across web, middleware, and database platform tiers including after-hours responseDiagnose and resolve failures systematically across the full platform stack (firewall → web server → app server → database)Tune and optimize database queries, batch processes, and scheduled jobs for performance and reliability across SQL Server and other administered database platformsMaintain and support integrations across the middleware platform stack including ETL pipelines, API connections, and data flows between enterprise systemsSupport the operational platform layer underlying MuleSoft integration deployments including server health, connectivity, and middleware dependencies between enterprise systemsEvaluate and lead the migration of legacy scheduling and automation toward enterprise platforms, reducing manual operational dependencies over timeIdentify and recommend platform components that are candidates for modernization, managed service transition, or retirement in partnership with IT leadershipIntroduce and advance configuration-as-code practices to replace manual configuration with repeatable, version-controlled platform operationsSupport the design, deployment, and ongoing operations of an enterprise AI platform environment including self-hosted large language model infrastructure, vector databases, and RAG pipeline componentsParticipate in functional and technical design reviews to ensure platform decisions align with performance, security, and scalability requirementsMaintain runbooks, architecture diagrams, credential inventories, and operational playbooks for all owned systems, ensuring no critical system or process is dependent on a single individual's undocumented knowledgeDocument scheduled jobs, system dependencies, and non-standard configurationsQualificationsCore Requirements —Proven production experience administering Microsoft SQL Server environments including SSIS, SQL Agent scheduling, linked servers, and T-SQL development (stored procedures, functions, views, indexes)Demonstrated ability to tune and optimize SQL queries, SSIS packages, and batch processes for performance and reliabilityHands-on Linux/RHEL systems administration including shell scripting, cron job management, patching, and Apache/PHP stack operationsEnd-to-end SSL/TLS certificate lifecycle management across web servers and Java keystoresDNS record management and domain registrar relationships in a production enterprise environmentIBM WebSphere Application Server (WAS) administration including application deployment, configuration, and operational troubleshootingOpenLDAP directory administration including load balancer configuration, import/export automation, and clustering architectureWindows Server administration including SQL Agent jobs, RDP management, and OS-level operationsPowerShell and/or bash scripting for operational automation and recurring task managementSystematic incident diagnosis and resolution across a multi-tier stack (network → web → application → database)Familiarity Preferred — IBM DB2 — working familiarity sufficient for break-fix and annual maintenance cycles; deep expertise not required as managed service coverage is being evaluatedSSIS / SSRS — ability to maintain and support existing pipelines and reports while evaluating a migration path toward Azure Data Factory and Power BILegacy job scheduling (cron, SQL Agent) — maintain current automation while supporting evaluation and migration to an enterprise scheduling platform such as TidalOpenLDAP operational knowledge — manage current directory environment while supporting a planned transition toward Microsoft Entra ID as the primary identity platformUptrends or equivalent monitoring tools — familiarity with current alerting posture while driving consolidation into a unified observability platform MuleSoft awareness — familiarity with MuleSoft as the organization's primary integration platform; ability to support platform-layer troubleshooting of integration flows connecting SAP, Salesforce, and external APIs without owning the platform directlyForward-Thinking Aptitude — Growth ExpectationsInfrastructure as Code (IaC) — working knowledge of or genuine interest in Ansible, Terraform, or PowerShell DSC to replace manual, undocumented configuration with repeatable, version-controlled infrastructureMicrosoft Azure fundamentals — comfort with or curiosity about Azure IaaS/PaaS aligned to the organization's existing M365 and Entra ID footprintAI-assisted operations — openness to leveraging GitHub Copilot, AIOps platforms (Datadog, Dynatrace), or AI-driven automation to scale operational coverage and reduce manual overheadContainer basics — foundational awareness of Docker and container concepts relevant to modern OpenLiberty and application workloadsEnterprise AI platform — foundational awareness of self-hosted LLM deployment, GPU compute requirements, model serving frameworks (Ollama, vLLM), vector databases, and RAG pipeline concepts in support of an internal generative AI capabilityREST/API integration patterns — understanding of modern integration approaches in alignment with the organization's existing MuleSoft architectureDevOps practices — willingness to adopt CI/CD pipeline participation, version-controlled infrastructure, and structured testing standards as the environment maturesExperience8+ years of hands-on experience in database and middleware administration in a production enterprise environment8+ years of experience with Microsoft SQL Server including SSIS, SSRS, SQL Agent scheduling, and T-SQL developmentDemonstrated production experience with Linux/RHEL systems administration including patching, scripting, and web platform stack managementProven experience with IBM WebSphere Application Server or equivalent Java EE application server in a production environmentExperience managing SSL/TLS certificate lifecycles and DNS records across a multi-platform enterprise environmentExperience administering OpenLDAP or equivalent directory services in a production environmentExperience with enterprise vendor management including software license tracking, renewal calendars, and support escalation relationshipsExperience authoring and maintaining operational documentation including runbooks, architecture diagrams, and system playbooksExperience working independently as a primary or sole technical owner of a broad platform portfolio with minimal oversightEducationBachelor's degree in Computer Science, Information Systems, or a related field preferredEquivalent combination of technical training and demonstrated hands-on experience will be considered in lieu of a degreeCertifications — PreferredRedHat Enterprise Linux (RHCSA or higher)Microsoft Certified: Azure Administrator Associate (AZ-104) or equivalent cloud administration credentialAWS or GCP cloud foundation certificationHashiCorp Terraform Associate or equivalent Infrastructure as Code certificationAbout UsThis posting reflects an existing vacancy that we are actively recruiting for.Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.About Konica MinoltaKonica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.Au sujet de Konica MinoltaSolutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.Salaire- A titre indicatif Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l'expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.Mention d'utilisation de l'IA Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche. EOE StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Déclaration sur l’égalité des chances : Konica Minolta est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et de l’action positive. Nous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'âge, d'orientation sexuelle, de statut de personne transgenre, d'identité de genre, de handicap, d'aliénation ou de citoyenneté, d'état civil ou de partenariat, d'informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicablesSolutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.