Program Operations Manager

Program Operations Manager

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Role Overview: The Program Operations Manager position will be responsible for the oversight of the Talent Development team's fiscal activities, federal and state monitoring, procurement, travel, and data systems updates and general workflow. Most of these activities will be connected to WIOA Title II federal requirements with additional programs and responsibilities as assigned. This position will be responsible for supervising operational staff and serving as the team lead on state and federal policy implementation as related to the activity areas.

Skills Required for Success in This Position Include: Technical reading comprehension, specific to federal policy and regulation Exceptional organizational skills related to project management and reporting Attention to detail specific to budgeting and analysis Ability to coordinate and prioritize multiple activities and tasks across teams Strong collaboration and interpersonal skills Proficiency in Microsoft Excel, Word, Teams, and Outlook is required Knowledge of WIOA Title II is preferred

Salary: The salary for this position traditionally starts at $59,800.00 but may be commensurate with education and work experience.

A Day in the Life: The essential functions of this role are as follows: Establish and monitor program objectives, KPIs, and actions to achieve them. Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, or to increase productivity. Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals. Recommend and implement corrective action plans to solve program problems. Prepare reports for approval, including those for funding or implementation of services. Direct or coordinate the financial or budget activities to fund operations, maximize investments, or increase efficiency in the specified program. Ensure program requirements meet federal and state policies and grants compliance. Develop, train employees or agency consultants on program requirements and usage. Coordinate and deliver communication plans and communications. Serve on boards of directors and management committees. Serve on management committees or other governing boards. Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development. Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

What You'll Need for Success: Individuals in this role should minimally be able to articulate or demonstrate the following: Specialized knowledge in program subject matter obtained through experience and/or education. Extensive knowledge of provider agencies and their programs and services. Extensive knowledge of all source materials and references including federal and state laws governing the programs. Ability to develop and implement new principles and policies and discern any far-reaching implications. Ability to present to both internal and external customers, the public, government officials, and other stakeholders. Analyzing information and evaluating results to choose the best solution and solve problems. Ability to work effectively with a wide variety of stakeholders. Ability to prepare monthly finance and accounting reports to maintain program budget and grants. Ability to delegate work, set clear direction, and manage workflow. Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets. A degree is not required. However, at least 9+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: This role may serve as a team lead for an assigned work group.

Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plans Wellness Rewards Program: Complete wellness activities to earn gift card rewards Health savings account, which includes bi-weekly state contribution Deferred compensation 457(b) account (similar to 401(k) plan) with employer match Two (2) fully-funded pension plan options A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 on election years Education Reimbursement Program Group life insurance Referral Bonus program Employee assistance program that allows for covered behavioral health visits Qualified employer for the Public Service Loan Forgiveness Program Free Parking for most positions Free LinkedIn Learning access

Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.