Quality Assurance Program Assistant

21.00 an hour. Part-time, limited duration through June 30, 2027

Wednesday through Friday 9am to 5:30pm.

Hybrid schedule split between 470 SE 165th Ave, Portland, OR, 97233 with two days being based at New Avenues and one day working from home.

Transform Lives, Transform Yourself:

Are you eager to be a part of the change and care that assists youth in our community? Do you have experience that can help support New Avenues mission to lift young people facing houselessness and provide them with the skills and resources to lead healthy, independent lives. New Avenues for Youth seeks a dedicated and compassionate Quality Assurance Program Assistant to join our team.

As a Quality Assurance Program Assistant, you'll be supporting staff serving as a consistent and intentional guide for youth navigating difficult paths. Your skills and experience will provide the assistance needed for these direct service staff to maximize their time engaging with the young people that we serve.

Join New Avenues and…

• Make an Impact: Provide consistent administrative support to staff that in turn positively impacts the youth being served.
• Thrive in a Supportive Team: Join a collaborative and inclusive environment where your contributions are celebrated.
• Grow as a Professional: Receive ongoing training and mentorship.
• Enjoy a Robust Benefits Package: We value your well-being and offer a robust benefits package that includes:
• Full health, vision, and dental insurance at zero cost to the employee (with options to cover family members), to ensure your physical and mental health are prioritized.
• Generous holiday, personal, and paid time off (PTO) allowances to support your work-life balance and personal needs. Roughly five weeks of available time in year one with an additional week added in year two.
• Discounted gym memberships to encourage a healthy and active lifestyle.
• Access to free counseling services to help you manage stress and maintain your emotional health.

Our Commitment to Equity:

At New Avenues for Youth, we envision a community where all young people thrive. We recognize that historical inequities and intersecting forms of oppression have created barriers for many. We are unwavering in our commitment to dismantling these barriers and fostering a truly equitable space where every voice is heard and valued.

Who You Are:

• A Subject Matter Specialist: You bring to this position a knowledge base that benefits the role and the department as a whole.
• Detail-Oriented: You understand the importance of thorough and accurate reporting in non-profit settings and are skilled at spotting and correcting inaccuracies, as well as explaining your findings to others.
• Someone Who Enjoys Teaching Others: You like explaining new technical concepts to others and engaging in ongoing one-to-one coaching and group coaching around data and documentation standards.
• Growth-Oriented: You embrace continuous learning, seeking new knowledge and skills to better support yourself and the youth that are served.
• Equity: You understand how systemic oppression impacts the lives of youth in programs and the systems that influence these struggles. You approach this world with humility and a deep sense of growth and learning.

What You'll Do:

• Performs completeness checks and ensures file compliance with various standards (including HUD, FYSB BCP, and other local, state, and federal contracts and CARF accreditation)
• Perform data entry in the database system in collaboration with other members of the program teams following established procedures, requirements
• Assists in the monthly tracking and distribution of youth participant rent subsidies
• Conducts quarterly stakeholder and youth participant surveys
• Maintains reduced fare public transit ordering and reporting processes and documentation
• Performs demographic and contact information updates in all relevant systems
• Participates in the preparation of data reports for internal and external audits
• Queries data to prepare internal and external deliverables in accordance with established data quality standards and reporting guidelines
• Helps to identify root causes for persistent and/or high-risk data quality errors
• May support other administrative and operations, including conducting periodic safety drills, providing support around inspections, conducting stock inventory and purchasing, other office functions as needed

Qualifications:

• Bachelor’s degree in business, information systems, or social work preferred; high school diploma or GED is required
• Previous work or volunteer experience in youth development or human services
• Ability to understand, interpret, and follow regulatory policies and regulations
• Strong organizational skills with attention to detail, excellent communication, interpersonal skills, and the ability to work independently and as part of a team
• Experience making timely and accurate data entry into various data repositories and spreadsheets
• Intermediate experience working with Microsoft Office suite, including Excel
• Desire to work with a multi-cultural staff from an array of diverse backgrounds

Any candidate deemed viable for this position based on resources and resume submission will be contacted to participate in a screen interview to discuss interest and job compatibility. Of those screened, advancing candidates will be asked to participate in a subsequent interview or interviews to evaluate job qualifications and interest further. From this process, a hiring selection will be made. New Avenues for Youth is an equal opportunity employer.

This position requires a high level of mobility, meaning the successful candidate must be able to swiftly move and adapt to different situations and tasks. This may or may not also include different agency locations or locations within the community being served. A person in this position m ust be able to perform with or without accommodation the essential functions of this job including any physical requirements associated with this role. While performing the duties of this job, the employee may be routinely exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. If the position may require the use of any personal protective equipment, New Avenues will have such equipment on hand for the employee’s use.

New Avenues for Youth is an Equal Opportunity Employer.