Part - Time Lab and Back Office Tech - OTS - FY 2027

Technology Services Part-Time Support Position

The Office of Technology Services (OTS) in Henderson campus at the College of Southern Nevada is seeking dependable, customer-focused individuals to provide part-time support to our Technology Services team.

This position is ideal for someone who has an interest in technology and wants to gain practical, hands-on experience in an educational technology environment. Candidates may have previous IT, customer service, or computer-related experience, but prior professional IT experience is not required. Training will be provided on CSN's technology, tools, systems, and processes.

Whether you are an IT student looking for practical experience or someone with a general interest in technology and a willingness to learn, this position provides an opportunity to develop valuable technical and customer service skills while supporting the CSN community.

Depending on the needs of the department and the candidate's skills and interests, this position may provide support in the computer lab, the technology office/back shop, or both.

Position Responsibilities

• Provide front-line support and oversight of the computer lab during operating hours.
• Assist students, faculty, and staff with basic computer, printer, account, and technology-related questions.
• Monitor the computer lab and help ensure equipment, workspaces, and technology resources are available and functioning properly.
• Answer questions and direct students, faculty, and staff to appropriate resources when inquiries are made in person or by phone.
• Assist OTS technicians with basic troubleshooting of hardware, software, printer, and network connectivity issues.
• Assist with preparing, configuring, imaging, and deploying computers and other technology equipment. Training will be provided.
• Assist technicians with installing, transporting, securing, and cable-managing computers and other technology equipment in classrooms, labs, and staff offices.
• Assist with inventory, labeling, tracking, and organization of technology equipment and peripherals.
• Assist with the preparation and organization of equipment for surplus, salvage, moves, and other technology-related activities.
• Maintain organized, clean, and safe work areas, including workbenches, storage areas, and office spaces.
• Assist with receiving, organizing, and maintaining bench stock and technology supplies.
• Maintain basic records of work performed and equipment handled.
• Assist OTS staff with customer-facing technical support and troubleshooting in lab, classroom, and office environments.
• Perform other related duties as assigned.

Required Qualifications

• Dependable, punctual, responsible, and able to work independently with minimal supervision.
• Basic knowledge of computers, common software applications, and Internet use.
• Willingness and ability to learn new technology, tools, and procedures.
• Ability to communicate effectively and provide courteous, professional customer service.
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to follow established procedures and maintain confidentiality when working with technology and customer information.
• Basic proficiency with Microsoft Office applications such as Word, Excel, and Outlook.
• Ability to perform basic Internet research and create or edit documents.
• Ability to maintain a clean, organized, and safe work environment.
• Ability to physically move and handle computer equipment and related materials, including working under desks when necessary.
• Ability to lift and transport equipment weighing approximately 2550+ pounds, with or without reasonable accommodation.
• Must maintain required academic standing to remain eligible for student employment, where applicable.

Preferred Qualifications

• Current CSN student pursuing or interested in pursuing a degree, certificate, or career in Information Technology, Computer Science, Cybersecurity, Networking, or a related field.
• Previous experience working with computers, technology, or technical equipment.
• Previous customer service, help desk, retail, or other public-facing experience.
• Successfully completed IS 101 or an equivalent computer/IT course.
• Experience troubleshooting basic computer hardware or software issues.
• Familiarity with Windows, macOS, Microsoft 365, printers, or other common technology.
• CompTIA A+, Network+, Security+, Cloud+, Microsoft, Apple, HDI, or other relevant certifications.
• Previous employment, internship, volunteer, or classroom experience in an IT-related environment.
• Faculty or professional letter of reference.

What You'll Gain

This position provides an opportunity to gain hands-on experience supporting technology in a higher-education environment while working alongside experienced OTS technicians. Employees will receive training on CSN's technology, tools, procedures, and support processes.

Depending on your interests and abilities, you may gain experience in areas such as:

• Computer lab operations and customer support.
• Hardware and software troubleshooting.
• Computer imaging and deployment.
• Technology equipment installation.
• Asset inventory and management.
• Classroom and laboratory technology support.
• Help desk and customer service practices.
• IT equipment preparation and lifecycle management.

Exempt No Full-Time Equivalent 48.8%Required Attachment(s)

To be considered for this position, upload the following documents to your application:

• Resume - List a detailed description of the major duties that you performed as part of each job.
• Cover Letter
• Any IT Certification (Optional)