Automotive Service Advisor

As a Service Advisor at Freedom Ford , part of the Generation Auto Group, you are a crucial liaison between customers and the service department. You are responsible for providing excellent customer service, assessing vehicle issues, and coordinating vehicle repairs and maintenance services. The role requires strong communication skills, technical knowledge of automotive systems, and the ability to ensure customer satisfaction. What You’ll Do Customer Interaction: Greet customers in a timely and friendly manner, making them feel welcome and comfortable. Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage. Documentation and Vehicle Inspection: Write up customer’s vehicle problems accurately and clearly on the repair order. Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns. Test Drive and Evaluation: Test drive the customer’s vehicle, if necessary, to better understand and diagnose issues. Refer to the vehicle’s service history to ensure a comprehensive assessment. Service Recommendations: Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications. Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each. Cost Estimate: Prepare a complete and accurate written cost estimate for labor and parts required for the repairs. Ensure transparency in pricing and answer any customer inquiries regarding costs. Communication and Coordination: Maintain constant communication with the service dispatcher, service technicians, and parts department to ensure a smooth workflow. Keep customers informed of the progress of their vehicle repairs throughout the day. Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation. Obtain customer authorization for all repairs. Customer Satisfaction: Address any customer concerns or questions with patience and professionalism. Obtain the customer’s signature on the repair order and provide them with a copy for their records. What We’re Looking For CDK experience a plus! Schedule flexibility – ability to work Saturdays. Attentive and welcoming when customers walk in the door. Outstanding communication skills – verbal & written. Professional appearance. Punctual and reliable. Knowledge of automotive systems and repair procedures (Automate/Tekion a plus). Proficient in using computer software and service management systems. Excellent problem‑solving skills and the ability to work in a fast‑paced environment. Customer‑focused attitude and the ability to build trust with customers. Willingness to continuously learn and adapt to changing technologies and industry. What We’ll Give You Paid Time Off Medical Insurance Dental Insurance Vision Insurance Voluntary Life, Accident & Critical Illness Insurance 401(k) with Employer Match Paid Holidays Employee Purchase Program Perks & Discount Program Monthly Employee Celebrations Paid Manufacturer Training Company‑Supplied Uniforms Who We Are Generation Auto Group is a family‑owned and operated dealership group proudly serving our communities for over 30 years. Owned by the Catalanotto family, our organization is built on integrity, transparency, accountability, reliability, and discipline. Our Collection Includes Generation Kia – Bohemia, NY Generation Buick GMC – Bohemia, NY Auto World Kia – East Meadow, NY Nutley Kia – Nutley, NJ Rock Ridge Nissan & Infiniti – Denville, NJ Freedom Ford – Woodbridge, NJ We are deeply rooted in the communities we serve and committed to developing local talent. At Generation Auto Group, employees are supported, valued, and given opportunities to grow their careers while delivering exceptional service to our customers. #J-18808-Ljbffr