SWITCHBOARD OPERATOR (11:00pm - 7:00am)

Description:

Position Summary:
The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.

Essential Duties and Responsibilities:
Answer all incoming internal and external calls promptly and professionally
Operate computerized switchboard and paging systems
Route patient, staff, and public inquiries appropriately
Respond to emergency calls, alarms, disaster codes, and 911 notifications
Announce emergency codes using public address and paging systems
Maintain call logs, incident records, and ward information
Assist callers with placing outgoing calls
Monitor alarm systems and emergency communication equipment
Provide calm, professional service to distressed or difficult callers
Use Microsoft Outlook, Word, and Excel for reporting
Comply with HIPAA, VA policies, and security requirements

Requirements:

Required Qualifications:
High school diploma or Associated Degree
12 years of call center or telephone operator experience
Medical terminology knowledge preferred
Strong communication and customer service skills
Ability to pass background check and security clearance
HIPAA and VA training required (provided)

Work Environment:
On-site medical facility
Rotating shifts; no permanent shift assignments
VA-provided equipment

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