Tax Preparer

Responsive RecruiterAt Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.As a Seasonal Experienced Tax Preparer, you will be responsible for providing expert guidance, explaining, preparing, and completing accurate tax-related forms for clients, including multiyear, multistate, and year-end tax forms. You will also provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.Conduct face-to-face tax interviews with clients.Generate business growth, increase client retention, and offer additional products and services.Answer client calls via our national call center routing system.Answer tax related questions and provide future tax planning to clients in a timely fashion.Collection and processing of clients' payments while ensuring timely deposits.Marketing and business generation efforts.Support office priorities through teamwork and collaboration.Mentor and support teammates, providing guidance and in some cases acting as a lead.This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the business.Skills you'll bring for success:2+ seasons of previous tax experienceExperience completing individual, trust, &/or partnership tax returnsPassion for providing extraordinary customer serviceExcellent communication and interpersonal skillsSuccessful completion of the Jackson Hewitt Tax Knowledge AssessmentExperience working in a fast-paced environmentStrong attention to detail and accuracyBachelor's degree in accounting or related field preferredField Instructor, Remote Support, or Call Center certification a plusTax planning and audit support experience preferredBachelor's degree in accounting or related field a plusCPA or Enrolled Agent license is a bonusPTIN Certification: YesCompensation: $18.00 - $20.00 per hourWorking at Jackson HewittJackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.Taxes are Fun (Really!)Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.