Equipment Service Technician

This position is responsible for installing, modifying, and maintaining sterilizers, autoclaves, and other equipment used in patient care, animal care, and current Good Manufacturing Practices (cGMP) processes across the campus.

Job Responsibilities:

• Coordinate all aspects of delivering high quality FM services; Maintain facilities related equipment (e.g., keys, Carpentry tools); Utilize strong understanding and background in applicable field.
• Respond to technical queries or issues to provide exceptional customer service and satisfaction; Escalate, as needed.
• Develop an understanding of Facilities maintenance responsibilities and contribute to their compliance.
• Perform rounds of facilities and equipment to ensure proper state and/ or operation; Maintain cleanliness throughout the facilities including accurate records in the systems.
• Ensure a safety focused mindset on all aspects of the position.
• Install, maintain, troubleshoot, modify, repair, calibrate, and test a wide variety of mechanical and electro-mechanical equipment and systems to ensure safe and efficient operation.
• Serve as a first responder to urgent maintenance needs, diagnosing issues quickly and performing corrective actions to minimize equipment downtime and disruptions to operations.
• Complete assigned work orders thoroughly and on time, ensuring accurate documentation of labor, materials, findings, and corrective actions in the Computerized Maintenance Management System (CMMS).
• Collaborate with engineers, technicians, and department leads to coordinate preventive and corrective maintenance activities, contributing to long-term equipment reliability and performance.
• Adhere strictly to safety regulations, institutional protocols, and industry best practices in all tasks, while promoting a culture of safety awareness across the team.
• Communicate effectively with internal customers and stakeholders, providing exceptional service and timely updates regarding maintenance status and expectations.
• Participate in inspections, audits, and routine rounds to proactively identify maintenance needs and support compliance with regulatory and accreditation standards.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.
• Consistently meet job expectations, adhere to policies, and deliver quality work while applying. St. Jude values and principles. Managers evaluate employee performance throughout the year-specifically through the spring and fall Check‑In milestones and the Annual Performance Review. All employees are encouraged to actively participate in these performance management processes.

Minimum Education and/or Training:

• High school diploma/ GED required.

Minimum Experience:

• 2+ years as a mechanic working on steam, condensate, water and pneumatic systems in a hospital, research facility, or similar environment.
• 2+ years operating, troubleshooting and maintaining medical, research or cGMP autoclaves, process equipment and/or equipment of similar technical sophistication.

Licensure, Registration and/or Certification Required by SJCRH Only:

• Memphis and Shelby County Office of Construction Code Enforcement Steam Engineer First or Third Class License preferred

Special Skills, Knowledge and Abilities:

• Ability to understand and adapt to changing priorities. Skills in structured problem-solving and openness to learning new approaches to execution.
• Is able to apply knowledge/skills within own area to deliver tasks with limited guidance
• Addresses problems in a structured, logical approach. Asks for guidance and tries out new ideas when changes in approach are required. Adapts quickly and positively; learns from mistakes.
• Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes.
• Questions, clarifies, and provides explanations as needed. Checks documents and reports for clarity and accuracy. Seeks and provides information within and outside team in a timely manner.
• Skills in planning, prioritizing, and organizing work well. Ability to deliver under tight timelines with focus on quality and efficiency.
• Plans around multiple tasks and priorities well within own work. Is able to cope with unexpected changes in routine and delivers planned outcomes on time. Escalates issues/problems and seeks support in a timely manner.
• Ability to stay calm and control emotions even in stressful and difficult situations.
• Acknowledges stress and can stay composed in challenging situations. Uses basic emotional regulation techniques, like deep breathing, to manage pressure. Demonstrates stability under pressure and may help others as needed.
• Ability to keep buildings clean, safe, and well-maintained by performing tasks like cleaning, repairs, maintenance and organizing spaces.
• Performs a wide variety of duties in support of maintenance of facilities (e.g., plumbing, electrical, and carpentry repairs). Operates power tools and basic maintenance equipment.
• Skills in identifying problems and finding smart ways to fix them quickly and effectively, making use of available resources (e.g., supplies, tools, materials)
• Exhibit good grasp of troubleshooting skills, techniques and processes required to resolve standard issues. Able to do more with available tools and resources and continues to improvise and optimize. Promptly acknowledges and responds to queries and troubleshoot issues under less supervision.
• Ability to recognize potential hazards, follow safety rules, and take precautions to prevent incidents (e.g., accidents, injuries, contamination).
• Follows safety procedures with occasional guidance. Identifies common risks and takes basic precautions. Reports safety concerns when noticed.
• Ability to work well with team members to achieve a common goal by helping, communicating, and supporting each other.
• Contributes to team efforts and communicates basic ideas. Listens to others and can give/ receive feedback. Demonstrates independence in resolving routine and non-routine queries.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee frequently is required to talk or hear and taste or smell.
• The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee is frequently exposed to hot, wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, and outside weather conditions.
• The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; risk of electrical shock; and vibration.
• The noise level in the work environment is usually loud.
• The employee may, at times, be required to wear personal protective clothing.
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
• Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $28.00 - $47.50 per hour for the role of Equipment Service Technician.

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St. Jude is an Equal Opportunity Employer

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