Front Desk Associate

Description The Front Desk Associate completes the check-in and check-out process of all patient visits by verifying patient demographic information; making copies of identification and insurance card information and having the patient complete the correct documents by providing excellent customer-service skills to provide that excellent patient experience.

RESPONSIBILITIES:

Greets patients and visitors in a prompt, courteous, and professional manner always. Checks-in patients by verifying their demographic information (address, telephone numbers, insurance information, etc.); updates changes in Epic. Updates patient's ""Signature on File"" once a year; updates insurance "information changes. Ensures new patients execute the "Signature" form" appropriately. "Scans new patient ""Registration"" and "Signature on File" forms; and accurately indexes into the patient's EMR chart. Scans and accurately indexes all insurance EOBs. Cleans scanner once a month. Makes copies/scan of the patient's insurance cards (front & back) and photo ID (front); scans/indexes record into the patient's EMR chart. Always Maintains a neat and clean reception area and patient restrooms (ensuring reading materials are not older than 3 months, rearrange furniture to its proper place, dispose of trash, etc.). During Check-out verifies the accuracy of procedures performed, patient status, etc.; collects full payment due or Co-pays, and/or past due balances; schedules follow-up visit; schedules tests, and send records for referrals, if necessary, within 48 hours. Ensures accurate diagnosis documentation is included on prescriptions for referral to outside labs. Notifies the Site Manager when a "No Show" exceeds 15 minutes. Monitors' physician schedules to fill open slots. Closes trash gates morning after pickups. Exhibits team behavior assisting where needed. Performs assigned duties as required.

KNOWLEDGE, SKILL AND EXPERIENCE:

High School Graduate or Equivalent Minimum one-year Medical Office experience preferred Minimum two years' Customer Service experience Ability to work at a rapid pace, being involved in several duties at one time Previous EHR #J-18808-Ljbffr Florida Neurology Group PL