ECM Supervisor

Summary:


"To provide the highest quality healthcare services to our patients making all possible efforts to raise the standards of healthcare for our tribal members and others we serve" Benefits include full medical, dental and vision coverage. Life insurance, AD&D, 403(B) retirement, and paid leave!

The ECM Supervisor provides leadership, coordination, and clinical oversight of the Enhanced Lead Care Manager. This position ensures high-quality, patient-centered, and culturally responsive care management services in alignment with CalAIM goals and Partnership HealthPlan of California (PHC) contractual requirements. The ECM Supervisor will support interdisciplinary care planning, staff development, and cross-departmental collaboration to address the complex health and social needs of the target populations.

Duties:


1. Serve as the lead point of contact for ECM program operations, policies, and interdepartmental coordination.2. Supervise ECM Lead Care Manager and provide guidance, workload monitoring, and regular performance feedback.3. Lead weekly ECM team meetings and support interdisciplinary case conferencing.4. Collaborate with department heads and ECM partners to ensure alignment of care coordination goals and workflows.5. Ensure ECM activities meet DHCS and PHC requirements, including eligibility, engagement, documentation, and timely service delivery.6. Monitor data and reporting metrics for compliance, service delivery, and program outcomes.7. Assist in internal audits, site visits, and ECM quality improvement (QI) initiatives.8. Work with leadership to implement ECM policies and protocols, including care plan templates, referral processes, and reporting workflows.9. Support ECM Lead Care Manager in conducting needs assessments, care planning, and follow-up for high-risk patients with complex medical, behavioral, and social needs.10. Act as an escalation point for challenging cases or urgent care coordination needs.11. Facilitate collaboration with community-based providers, housing services, and social supports.12. Oversee and assist with onboarding and training new ECM Case Managers across departments.13. Develop and deliver ongoing in-service trainings, coaching, and support around ECM core services and documentation standards.14. Maintain current knowledge of CalAIM, community resources, and emerging best practices in whole-person care.15. Perform other related duties as assigned by the supervisor to support departmental goals and organizational objectives

Qualifications:


1. High school diploma or equivalent.2. Minimum of three (3) years of experience in case management or a related field.3. A bachelor's degree in a related field may substitute for the required experience.4. Knowledge of available community resources.5. Experience working with individuals and families affected by mental illness and/or substance use disorders.6. Valid driver's license and clean driving record; ability and willingness to travel as required.7. Current CPR certification.8. Ability to pass a pre-employment drug screening.9. Must meet Indian preference requirements in accordance with P.L. 93-638.

Work Type:

Who May Apply?


All Groups of Qualified Individuals

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