Customer Service Lead

Job Description

Insight Global's client in Atlanta, GA is looking to add a leader to their customer service team. In this role, you will be responsible for:

• Overseeing and leading programs that will create meaningful experiences for members.
• Assisting in interviewing and maintaining a positive work environment for the customer service team.
• Maintaining standards of exceptional customer service, facilitating positive member interactions and maintaining high levels of member satisfaction.
• Defining and holding customer service team accountable to KPI's surrounding member experience and satisfaction.

Skills and Requirements

• 3+ Years of professional customer service experience.
• 1 Year of boutique customer service experience focused more on relationship building and management.
• 1+ Year(s) of leadership experience at the Lead, Supervisor, or Manager level.
• Experience with interviewing, hiring and onboarding.
• Event and membership experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io.