FOH Shift Leader

Position Full‑time Shift Leader Company Overview Nudy's Cafe is a local, family‑owned & operated business. The customer journey is our key to success. Nudy's Cafe is the go‑to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family‑friendly environment. We currently operate in our soon to be 16 locations across Chester, Montgomery, and Delaware Counties and anticipate future growth throughout local markets as we continue the search for additional locations. Job Summary In this role, you will be responsible for delivering a high‑quality, detailed customer experience and directing and motivating staff to provide the ‘Nudy’s Promise’ to each guest. You will ensure efficient restaurant operations, manage productivity, quality & customer service standards, and work with a great team. We utilize a multi‑unit hiring policy to assist in covering staffing gaps across the organization. Responsibilities Coordinate daily restaurant operations Understand and deliver on the Customer Journey Deliver superior service & maximize customer satisfaction Respond swiftly & accurately to customer concerns Regularly review product quality Organize and supervise shifts (7‑shift system experience preferred) Continuously manage, coach and train employees and peers with a passion for service in mind Ensure that Nudy's brand is represented consistently Train new & current employees on proper customer service practices & side work schedules Accountability for taking initiative, being people focused and result oriented Conduct performance reviews Balance cash registers Ensure that all members of the team comply with government regulations and company policies Requirements Minimum of 1 year’s hospitality leadership experience Proven ability to lead, motivate, and coach teams Preferably extensive knowledge of food, with the ability to answer customer questions SERV Safe Certified or ability to obtain certification within 30 days of employment Consistent Food Safety and Quality Line Check submissions with Integrity Ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change Open availability is preferred. Minimum availability: 6:30 AM through 4:30 PM on Saturday, Sunday, Monday & Tuesday Holidays are required (except Thanksgiving and Christmas) Physical Requirements Ability to traverse all parts of the restaurant quickly Prolonged periods standing and walking Ability to lift, stoop, bend, or twist and repeat the same movements Use hands to handle, control, or feel objects, tools, or controls Must be able to lift 25 pounds at times Benefits Health insurance Opportunity for advancement Training & development 401(k) 401(k) matching Company parties Competitive salary Dental insurance Flexible schedule Free food & snacks Additional Benefits Industry leading work‑life balance – 4‑day work week (6:30 AM‑4:30 PM) Growth Opportunities 401(k) with Company Match Medical Benefits Dental Benefits Day Shift Only Shift Meal #J-18808-Ljbffr