Medical Assistant/Clinical Service Specialist, Full Time - Novi, MI

VIVO Infusion Medical AssistantClinical Service Specialist Novi MI VIVO Infusion is seeking a dedicated and compassionate Medical AssistantClinical Service Specialist to join our team at Novi MI In this position you will play a crucial role in our clinical operations by providing essential support to our medical team patients and the infusion center As a Medical Assistant you will be responsible for welcoming patients assisting medical staff and delivering safe compassionate care in accordance with all external and internal guidelines and regulations We are looking for a Medical Assistant with prior administrative experience strong initiative and the ability to work independently This location will require working on some days when no patients are scheduled working alone to support administrative functions and intake medical deliveries as needed Compensation Pay Range 2000 2400HourBonus Plan Target 5 Annually Based On performancePrivate Equity for the Greater Good Benefits Medical Dental VisionHSA w Employer ContributionTouchcare Insurance Concierge Service401K with Match up to 4PTO Accrual 3 weeksPTO Buy back PTO Rollover and PTO Donation ProgramWellness Reimbursement Program 360 AnnuallyEmployee Referral Bonus Uncapped Bonus PotentialTuition Assistance Program & Professional Association ReimbursementEmployee Assistance Program Employer providedShort & long term disability Employer providedLife Insurance Employer providedEmployment Type Schedule FLSA Status Full timeMonday Friday 830am 500pmNon ExemptReports to Supervisor Location 39475 Lewis DR STE 140 Novi MI 48377 Primary Responsibilities Performs a variety of patient care activities rendering quality patients in accordance with standards of practice Room clinic patients in person or virtually and update patient chart with the required information Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care Provide administrative and front end support Greet patients assist with scheduling manage phone calls incoming and outgoing and process payments Oversees and ensures efficient turnover of exam rooms Assist provider in the exam room as requested Collect prepare and submit ordered patient lab specimens as directed Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents Triage patient phone calls and messages and document them appropriately Orders and manages supplies under the direction of manager Disinfect and stock the exam rooms Assist in obtaining records required for the patients chart Demonstrate effective communication skills reporting patient issues as needed throughout the treatment day Follow company policies and CDC guidelines for infection control Secondary responsibilities Assist with proper handling and storage of hazardous materials Maintain confidentiality of all company and patient records Adhere to HIPPA Communicates schedule changes to the team and assists with rescheduling patients Manages incoming mail and deliveries Qualifications Education and Experience High school graduate or equivalent required Medical Assistant Certification preferred CPRBLS required prior to start date 1 year of experience working within a clinical environment required 1 year in an administrative patient facing or customer service role required Phlebotomy and lab processing skills preferred WORK ENVIRONMENT & PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job While performing the duties of this job the employee is regularly exposed to work near moving mechanical parts medical equipment and machinery The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals The noise level in the work environment is usually moderate Specific vision abilities required by this job include close vision color differentiation distance vision peripheral vision depth perception and ability to adjust focus While performing the duties of this job the employee is required to stand; walk and talk hear and smell Requires excellent visual acuity and manual dexterity The employee is frequently required to use hands to finger handle or feel and reach with hands and arms Heshe is frequently required to sit; stoop kneel bend crouch or crawl The employee may be required to use safety equipment PPE personal protective equipment that may include but not be limited to face shield or goggles non slip shoes gloves mask and other protective garments and equipment Who We Are The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable safe and convenient setting Vivo is a national company with locations in 15 states providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you Our highly trained medical professionals are dedicated to delivering a safe comfortable and affordable solution for our patients We offer an array of advanced therapeutics and provide personalized care for every patient We are passionate about providing high quality patient care relationships with our referring Providers and nurturing our company culture Vivo Infusion has received The Gold Seal of Approval from The Joint Commission The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve Learn more about Vivo by visiting our website #J-18808-Ljbffr Vivo Infusion