Recovery Associate (Lease Maturity)

Job Description - Recovery Associate (Lease Maturity) (260000CZ) Recovery Associate (Lease Maturity) - (260000CZ) Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Medical, dental, and vision plans with no-cost and low-cost options Annual employer HSA contribution 401(k) matching and immediate vesting Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: Associate / Sr. Associate: $350 Director: $800 Executive Director: $900 VP or Above: $1,000 100% employer-paid life and disability insurance No-cost health and wellbeing programs, including a gym benefit Six weeks of paid parental leave Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Recovery Associate is primarily responsible for collecting and servicing end‑of‑term and charged‑off accounts via inbound/outbound calls to consumers to collect on balances while performing various support functions. This role will manage multiple queues consisting of end‑of‑term accounts as well as retail and lease deficiency and secured charge‑off accounts involving researching, negotiating, and effectively resolving higher‑risk balances. What You Will Do Account Recovery Activity Collect and service end‑of‑term and charged‑off accounts via inbound/outbound consumer calls to collect on charged‑off balances. Properly document the collection effort and update customer information in the system of record. Manage multiple end‑of‑term and charged‑off account queues including deficiency, secured matured, PPA, Dismissed Bankruptcies, insurance deficiencies, small balance and various others. Negotiate terms to maximize recoveries on accounts worked. Effectively resolve higher‑risk balances. Meet or exceed collection, productivity and quality objectives while complying with internal policies and procedures. Repossession Activity Identify and track accounts requiring repossession. Assign and follow through on out‑for‑repossession vehicles. Utilize various means of sip tracing to locate consumer’s contactable phone numbers and/or locate collateral. Qualifications What You Will Bring Minimum 2–4 years related experience in a call center performing Collections, Servicing, Credit or Funding roles. High school graduate or GED equivalent. Bachelor’s degree or equivalent work experience preferred. Excellent time management planning, organizational and prioritization skills. Proven ability to effectively communicate with consumers to provide clear explanation around balances and contractual obligations. Proficient with Microsoft Office including intermediate level with Excel. Ability to learn and quickly adapt to multiple vendor account software and databases. Proven ability to multi‑task, pay close attention to detail, and ability to work in fast‑paced environment. Demonstrated negotiation skills to work with consumers to collect the full balance on charge‑off accounts or make appropriate arrangements to maximize recoveries. Proven track record with delivering seamless customer experiences. Ability to thrive in a performance coaching environment. Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. #J-18808-Ljbffr HYUNDAI Translead, Inc