Information Technology Professional

You are viewing a preview of this job. Log in or register to view more details about this job. This is an executive IT support role, requiring customer service and technical troubleshooting skills to enable users while creating positive relationships and building trust with Athletics IT support at every opportunity. Typically weekdays; however, some off hours, live event/game day support required. Resolve user IT requests, task sequence/image new devices, and perform onboarding for new employees/swap users to new machines in accordance with refreshment cycle. Monitor hardware collections via MMC and JAMF. Use PaperCut to monitor/manage printers and queues. Coordinate on some sports technology installations. Generally, leverage technology for the smooth operation and improvement of MSU Athletics coaches and staff. Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate's Degree; one to three years of related and progressively more responsible or expansive work experience in IT Helpdesk or similar experience troubleshooting Windows/Mac enterprise environments; or an equivalent combination of education and experience. Desired Qualifications Experience and ability to improve/streamline our use of TDX. Experience supporting Paciolan ticket scanning. Experience supporting collegiate sports technologies such as Spiideo, HUDL, Sideline Scout, Brightsign Players/Carousel Digital Signage, XOS/Catapult Thunder, VenueNext, OES and Daktronics scoreboards, Playsight, Axis IP cameras, Synergy, Trackman, ShotTracker, etc. Familiarity with computer hardware components, networking basics, and computer troubleshooting. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Resume and cover letter Special Instructions Please provide three professional references who are knowledgeable of your work #J-18808-Ljbffr Southern Arkansas University