Field Service Technician - Grayling Cadillac TC West Branch

Field Service TechnicianApplied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands-on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required. This role includes driving a company-provided vehicle to customer locations, with a gas card, required tools, and training provided by the company. This role will have a territory that is still being defined. At this time, the area is expected to include Grayling, Traverse City, to Cadillac, to West Branch, and extending to Atlanta.Duties and Responsibilities:Repair, maintain, and service a wide variety of office equipment, including multifunction devicesMaintain an assigned service territory and provide a high level of responsiveness and service qualityDiagnose and troubleshoot equipment issues efficiently and accuratelyCollaborate with fellow technicians and internal teams to ensure customer service needs are metMaintain accurate inventory of parts, tools, and service documentationFollow established service procedures and safety guidelinesOperate a company vehicle in a safe, courteous, and professional mannerRepresent Applied Innovation positively in all customer interactions, serving as the face of the organizationPerform other duties as assignedMinimum Qualifications: To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.Strong mechanical and technical aptitudeProven troubleshooting and problem-solving skillsExcellent organization, communication, and time management skillsAbility to plan work effectively and manage multiple service callsCustomer-focused mindset with a commitment to service excellenceAbility to work independently and as part of a teamUnderstanding and alignment with the organization's core valuesEducation/License/Experience Requirements:High School Diploma or equivalent education requiredValid Driver's License with a good driving record requiredFactory certifications (Canon, Ricoh, Kyocera, and/or Sharp) preferred but not requiredKnowledge of print drivers and basic network communication is helpfulPrior field service or technical repair experience is a plus, but not requiredWhat We Offer:Competitive payPaid holidays, PTO, plus 1 personal holidayComprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage401(k) plan with company matchOpportunities for career growth and advancement within a growing, family-owned business