Recruiting Manager, Customer

About the Role Axon is on a mission to Protect Life. In this pivotal position as the Customer Recruiting Manager, you will design and drive innovative, scalable hiring strategies for customer experience roles across Sales, Customer, Professional Services, and Operations. You will lead a team of recruiters while partnering closely with business leaders to deliver top-tier talent at speed and scale. What You’ll Do Location: Onsite at our office in Seattle, WA. Reports to: SVP of Talent Acquisition. Direct Reports: 5 – 8 recruiters. Lead, Inspire & Scale: Manage and mentor a high‑performing recruiter team focused on high‑volume hiring across multiple geographies and disciplines. Set clear goals, provide regular feedback, and champion team growth. High‑Volume Strategy & Execution: Build and execute high‑impact, high‑volume recruitment strategies that meet aggressive hiring targets without compromising quality. Client Partnership: Serve as a trusted advisor to senior stakeholders across Sales, PSO and Operations teams, guiding workforce planning and ensuring recruiting strategies are tightly aligned with business needs. Optimize for Scale: Continuously analyze and refine recruiting processes to improve throughput, candidate experience, and team productivity. Data & Metrics Leadership: Leverage recruiting analytics and dashboards to guide decisions, forecast hiring trends, and communicate performance across stakeholders. Market Expertise: Stay current on talent market trends, including compensation benchmarks, sourcing channels, and competitive intelligence. What You Bring 1–3 years of experience managing a recruiting team, preferably in high‑growth or high‑volume environments. Proven success managing high‑volume hiring campaigns across sales, software, hardware, or tech‑adjacent roles in a fast‑paced setting. 5+ years of client‑facing experience, driving partnerships with senior leaders. Experience with customer experience recruitment is a strong plus. Proficiency in ATS platforms (e.g., Greenhouse, Lever) and recruitment analytics tools. Strategic mindset with excellent problem‑solving, organizational, and communication skills. Resilience, adaptability, and a proactive approach in dynamic, fast‑scaling environments. Work Location This role is based out of our Seattle Office and follows a hybrid schedule. Employees work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays unless an approved accommodation requires otherwise. Benefits Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) Base Pay Range $116,524 – $186,438 USD Equal Opportunity Axon is an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We commit to hiring the best talent regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. #J-18808-Ljbffr