Customer Success Manager

Description:

Weaver Fundraising has been an industry leader in product fundraising technology and service for over 45 years. The Sales + Customer Success Manager drives Trails End growth by converting new Scouting Units, onboarding them successfully, and strengthening relationships with existing units to increase engagement and long-term success. This is a fast-paced, goal-driven role for a strong communicator who thrives on building relationships, leading teams, using technology effectively, and turning performance insights into action.

Success in this role means managing a high volume of outreach and account activity, guiding units through onboarding and activation, and helping returning units achieve stronger results with less effort. The ideal candidate brings a results-driven sales mindset, strong organizational discipline, comfort with CRM and AI tools, and a passion for supporting Scouting programs and the youth they serve. Your work directly fuels our mission to help Scouting programs raise more money so youth can achieve their goals.

Compensation includes a competitive base salary plus performance bonus tied to Scouting Unit growth.

Location: Indianapolis, IN (In-Office 5 days)

HOW WILL YOU HELP US GROW?

• Drive Pipeline Growth: Accountability to pipeline growth for new Unit prospects, including oversight of onboarding and activation.
• Sales Enablement: Leverage pre-approved materials and create custom content when needed to guide and support outreach and address specific client concerns and preferences.
• Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and retention.
• Sales Reporting: Keep precise and up-to-date records in HubSpot of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for your Sales Leader as needed.
• Account Management Training: Coach team to support and grow their portfolios of Units through regular communication, helpful coaching, and simple, actionable best practices.
• Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our technology and products effectively and provide your units and councils with pertinent information.
• Compliance: Ensure all sales activities comply with Scouting requirements and company policies, protect client confidentiality, and uphold the highest ethical standards.
• Mission Advocacy: Represent Trails End with positivity and purpose, always keeping Scouts at the center of the work.

WHAT DO YOU NEED TO HAVE?

• Bachelors degree in business, marketing, or a related field preferred.
• 5+ years of sales experience with a track record of results.
• Action-oriented, results-driven leader with a strong drive to win.
• Strong communicator across phone, email, and written outreach.
• Comfortable using CRM and AI tools such as HubSpot, Gong, and Copilot.
• Able to manage high-volume team activity while staying organized and detail-oriented.
• Willing to travel within the assigned territory and maintain a flexible schedule.
• Valid drivers license and reliable transportation required; MVR checks are conducted regularly.

PREFERRED QUALIFICATIONS:

• Aptitude for adopting and learning new technology.
• Familiarity with Scouting or similar youth programs.
• Ability to review performance data and turn insights into clear next steps.

HOW WILL WE HELP YOU GROW?

• Up to 5% 401(k) company match
• $2500 annual HSA contribution
• Up to $15K in continued ed reimbursement
• Free on-site gym + healthy snacks
• A mission-driven, collaborative culture

The role responsibilities are various and not limited to those written in this document.

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