Impressions Specialist

Impressions Specialist

Get paid to learn customer service, consulting, relationship building, sales, product expertise, and business communication from the ground up.

Are you the person who can strike up a conversation with anyone?

Do you genuinely enjoy helping people, solving problems, and making someone's day better?

Do you want a career where you'll learn valuable business, customer service, consulting, and communication skills that can open doors for years to come?

If so, keep reading.

At Plastic Printers, we're looking for energetic, positive people who love connecting with others and want to grow professionally.

No printing experience?

No problem.

We'll teach you our products, our industry, and our process.

What we cannot teach is a genuine love for people.

What Is an Impressions Specialist?

Think of yourself as the first connection.

The first conversation.

The first impression.

When customers call, chat, or email us, you're often the first person they meet.

You'll help them:

• Explore ideas
• Ask questions
• Find solutions
• Start projects
• Feel confident they're working with the right company

You won't need to know how every product is manufactured.

You don't need years of industry experience.

You simply need to be curious, eager to learn, and excited to help people.

Why This Role Is Different

Many customer service jobs are about handling complaints.

This role is about creating opportunities.

Every day you'll:

• Talk with business owners, marketers, event planners, and professionals
• Learn about different industries and projects
• Help customers bring ideas to life
• Build relationships through phone, chat, and email
• Discover solutions that fit customer needs
• Gain confidence communicating with all kinds of people

You'll be learning skills that apply far beyond this role:

• Customer Service
• Business Communication
• Consulting
• Relationship Building
• Sales Fundamentals
• Problem Solving
• Project Coordination

What You'll Be Doing

• Speak with customers by phone, chat, and email
• Guide customers through products and services
• Gather project information and requirements
• Assist with new orders and repeat orders
• Help customers find the best solutions for their goals
• Keep customer information organized and accurate
• Help new customers get their first project started and assist existing customers with quick and easy reorders
• Continuously learn about products, services, and customer needs

Expect lots of interaction and conversation throughout your day.

If talking to people energizes you, you'll love it here.

You'll Thrive In This Role If You...

• Enjoy meeting and talking with new people
• Get energized by conversations and helping others
• Are naturally curious and ask good questions
• Listen carefully before offering solutions
• Like learning new things
• Stay positive in a fast-paced environment
• Want a career, not just a job
• Enjoy working as part of a team

Growth Opportunities

This role is designed as a foundation for future growth.

As your knowledge, confidence, and expertise grow, you'll have opportunities to expand into areas such as:

• Client Engagement - Building stronger customer relationships and guiding clients through more complex projects
• Customer Satisfaction - Helping improve the overall customer experience and long-term retention
• Workflow Coordination - Working across teams to write jobs proficiently, scheduling them on necessary presses, and keep projects moving efficiently from order to delivery
• Sales and Growth - Identifying opportunities to help customers expand their programs and solutions, learn to upsell and identify referral opportunities
• Partnerships - Supporting strategic relationships with customers, organizations, and business partners

Many of the skills learned in this role become valuable throughout your entire career. Whether your future is in customer service, sales, account management, operations, consulting, or leadership, this role provides a strong foundation for professional growth.

What You'll Need

• Ability to work on-site in Hastings, Minnesota
• Strong communication skills
• Positive attitude
• Desire to learn and grow
• Interest in helping customers succeed

Helpful, but not required:

• Customer service experience
• Retail experience
• Hospitality experience
• Sales experience
• Call center experience
• Account management experience

We'll provide the training.

You bring the positive attitude and willingness to learn.

What You'll Get

• Paid Training
• Medical, Dental, Vision and Life Insurance
• 401(k) with Company Match
• PTO and Holiday Pay
• Career Growth Opportunities
• Team Events and Celebrations
• A Positive and Supportive Culture

Why People Succeed Here

The people who thrive in this role aren't necessarily printing experts.

They're people people.

They enjoy conversations.

They enjoy helping.

They enjoy learning.

And they want to build skills that will help them grow personally and professionally.

Ready to Make an Impression?

If you're excited about helping customers, building relationships, learning valuable business skills, and growing your career, we'd love to meet you.

Apply today and start building a career that begins with great conversations.