Production Associate

Production Associate

Department: Production

Reports To: Production Supervisor / Department Manager

Location: Buffalo, NY

Full-Time: A typical work schedule is based on operational needs and may include 1st, 2nd, or 3rd shift assignments, with flexibility to support overtime, peak production periods, and special projects.

Pay Schedule: Weekly

Non-Exempt: Compensation range is $35,360–$39,520 annually, depending on experience.

Shift Differential: 2nd Shift +$1/hr, 3rd Shift +$2/hr (based on hours worked)

Benefits: Begin the first day after the first two full months of employment.

The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee’s unique value.

Position Summary

Immediate Mailing Services is seeking dependable, motivated, and detail-oriented individuals to join our production team. Production Associates play a critical role in the preparation, printing, inserting, sorting, quality control, packaging, and distribution of customer communications and mail products.

This position is ideal for individuals who enjoy working in a fast-paced environment, take pride in producing quality work, and want opportunities to learn new skills and advance within a growing organization. No industry experience is required for many assignments—we are willing to train individuals who demonstrate a strong work ethic, reliability, and a commitment to quality.

Essential Functions

The essential functions include, but are not limited to, the following:

• Operate, monitor, and support various production, printing, inserting, sorting, packaging, and mailing equipment.
• Perform quality checks to verify accuracy, completeness, and compliance with customer and company requirements.
• Load materials, supplies, paper, envelopes, and production components into equipment or workstations.
• Package, sort, stage, palletize, and prepare finished products for shipment or mailing.
• Follow standard operating procedures, work instructions, safety requirements, and quality standards.
• Complete required production documentation accurately and in a timely manner.
• Identify quality concerns, equipment issues, or production discrepancies and notify leadership as appropriate.
• Maintain a clean, safe, and organized work area.
• Work collaboratively with team members to meet daily production goals and customer deadlines.
• Assist with inventory movement, material handling, and general production support activities.
• Crosstrain in multiple departments and production processes as business needs require.

Key Performance Indicators (KPIs)

• Attendance and reliability
• Productivity and throughput
• Quality and accuracy rates
• Safety compliance
• Teamwork and collaboration
• Ability to learn and perform multiple production functions
• Meeting production schedules and customer deadlines
• Reduction of waste, errors, and rework

Additional Responsibilities

Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully.

• Work is performed in a warehouse or production facility environment.
• May be exposed to varying temperatures, noise, dust, and printing chemicals.
• Must be able to lift 50 pounds, push 800 pounds on a load-bearing cart, carry 25 pounds, and pull 200 pounds.
• Must be able to use hand tools, pallet jacks, and forklifts.
• Requires frequent standing, walking, crouching, bending, kneeling, lifting, and using repetitive motions of hands or wrists; finger, grasp, handle, or feel; reach with arms and hands for extended periods.
• Fast-paced, deadline-driven setting requiring the ability to manage multiple tasks simultaneously.

Minimum Qualifications

• High school diploma or GED preferred.
• Prior manufacturing, warehouse, production, assembly, logistics, retail, restaurant, hospitality, or distribution experience is helpful but not required.
• Ability to read, understand, and follow written and verbal instructions.
• Strong attention to detail and commitment to quality.
• Ability to work effectively in a team-oriented environment.
• Basic computer skills preferred.
• Ability to work overtime and flexible schedules as business needs require.
• Demonstrated reliability, dependability, and a strong work ethic.
• Ability to learn new equipment, processes, and production tasks.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to reasonably accommodate individuals with disabilities.

Immediate Mailing Services, Inc. is an Equal Opportunity–Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, immigration status, criminal history, height, weight, or any other protected category under applicable federal, state, or local laws. We are a drug‑free workplace and comply with all applicable ADA requirements.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.