Resolutions Specialist (11:00 AM- 7:30 PM EST)

Benefits Multiple medical plans including a high deductible, low cost health plan Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation Employee Stock Purchase Program with additional opportunities to earn stock in the Company Retirement planning through the Company’s 401(k) The Resolutions Specialist supports the unwind process at ACV, collaborating closely with teams across Arbitration, Transportation, Sales, and other departments. This role focuses on ensuring all necessary documentation is accurate, coordinating re-sale processes, and maintaining inventory records to help facilitate efficient auction relisting and improve the customer experience. Responsibilities Actively and consistently support all efforts to simplify and enhance the customer experience. Coordinate with Arbitration Administrators, Logistics Coordinators, Territory Managers, Sales Directors and other departments to ensure accurate documentation, vehicle condition reports, and pricing for re-sale. Manage and update inventory listings, including relisting and pricing unwound vehicles according to established guidelines. Assist in buyer and seller negotiations as necessary, aiming to achieve fair resolutions while maintaining profitability. Collaborate with field inspectors to evaluate vehicle conditions and update condition reports for auction. Communicate with the Transportation team to arrange timely vehicle movement and ensure auction readiness. Partner with outside vendors including Carfax to address report errors and maintain accurate vehicle history records. Crosstrain within the Resolutions Department to support various administrative tasks, including buyer refunds, invoicing, and title tracking as needed. Consistently operate with urgency and accuracy, escalating aged inventory items as necessary to avoid delays. Assist in the acquisition of titles from buyers, sellers, and floor plan companies, ensuring compliance with timelines. Assist the Resolutions Manager with additional responsibilities and projects as assigned. Perform additional duties as assigned. Qualifications Ability to read, write, speak and understand English. High School Diploma or GED required. 1+ year customer operations, title management, or a related role within the automotive auction industry. Automotive wholesale experience preferred. Strong foundational knowledge of the automotive industry, with intermediate understanding of makes, models, and basic mechanical aspects. Excellent communication and relationship-building skills, with a customer‑centric mindset. Self‑motivated with the ability to adapt quickly to shifting priorities and collaborate across departments. Competent in using computer systems and managing inventory or data (experience with Salesforce is a plus). Strong problem‑solving abilities and attention to detail, especially in data entry and document management. Ability to work independently while contributing effectively to team objectives. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. If you have a disability or special need that requires reasonable accommodation, please let us know. No immigration or work visa sponsorship provided for this position. Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law. #J-18808-Ljbffr