Quality Assurance Lead (Hybrid) - Coaching & Audits

Aon Risk Services Inc

A leading risk solutions firm in Alpharetta, GA is seeking a Quality Specialist II to conduct audits and provide coaching within their Affinity business group. The position promotes a hybrid working model with 3 days in the office. Qualified candidates will have over 2 years of quality assurance experience, particularly in a contact center or insurance setting, and must be bilingual in Spanish. Responsibilities include leading performance meetings, preparing reports, and conducting daily audits to enhance service productivity. #J-18808-Ljbffr

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Vacancy posted 3 days ago

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