Accounts Receivable Specialist Call Center

Accounts Receivable Specialist Call Center

This role is responsible for contacting customers by phone to secure payment commitments resolve payment-related concerns and maintain accurate records of customer interactions. The A/R Specialist will work in a fast-paced metric-driven environment and is expected to achieve defined performance targets while delivering professional customer service.

Responsibilities:

• Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.
• Request payment directly and negotiate payment arrangements within established company guidelines.
• Use active-listening and problem-solving skills to understand customer concerns clarify payment-related issues and determine appropriate next steps.
• Investigate payment details account information and customer inquiries using ERP and CRM systems.
• Document customer interactions payment commitments follow-up actions and relevant account details accurately and thoroughly.
• Complete timely follow-up on payment arrangements customer commitments and unresolved issues.
• Escalate complex customer concerns disputed information or issues outside established guidelines to the appropriate internal contact.
• Maintain a professional confident respectful and solution-oriented approach during all customer interactions.
• Protect customer and company information by following established procedures confidentiality requirements and applicable policies.

Experience and Skills:

• Previous experience working in a fast-paced metric-driven call-center strong preferred
• Experience in high-volume accounts receivable collections telesales or a comparable outbound-calling role.
• Strong active-listening problem-solving negotiation and customer-service skills.
• High energy resilience and the ability to remain professional under pressure.
• Motivated by achieving individual and team targets.
• Open to coaching feedback and continuous improvement.
• Able to adapt to changing processes priorities and systems as needed.
• Strong organizational skills including attention to detail and accurate notetaking.

$55000 - $65000 a year

Daniels Health & Sharpsmart is an equal opportunity accordance with anti-discrimination law it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex age national origin disability status protected veteran status or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the postoffer hiring process.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC