Platform Engineer

Job Description

• Support day‑to‑day operations of the platform and databases under guidance from senior team members.

• Triage and resolve Zendesk tickets related to application, partner, or database issues.

• Monitor system health, performance, and uptime, escalating issues when needed.

• Assist with basic database administration tasks such as backups, restores, indexing, and performance checks.

• Write and troubleshoot SQL queries, stored procedures, and update statements.

• Help maintain and monitor CI/CD pipelines using GitHub Actions.

• Support Terraform‑managed Azure infrastructure alongside the platform team.

• Assist with production troubleshooting, including logging into servers and reviewing logs.

• Work with engineers to investigate application‑level and database‑level issues.

• Help document processes, workflows, and basic operational runbooks.

• Participate in Agile ceremonies such as stand‑ups and sprint planning.

• Join on‑call rotations with senior support coverage.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 4+ years of experience in a DevOps or platform engineering role

• Foundational SQL knowledge, including basic query writing and troubleshooting

• Exposure to Azure database environments and cloud‑based systems

• Basic understanding of CI/CD pipelines and deployment workflows

• Familiarity with infrastructure as code concepts (Terraform experience is a plus)

• General understanding of object‑oriented vs functional programming concepts

• Experience using ticketing system such as Zendesk, Jira, or similar

• Basic Linux or Windows server experience

• Ability to pass a full background check with credit check • Experience working within financial, fintech, and/or regulated environments