Vendor Relations Coordinator

Vendor Relations Coordinator

For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart by delivering innovative software and services that drive clinical, financial, and operational success. Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance.

As SIS continues to grow and expand its impact across the healthcare industry, we are adding a Vendor Relations Coordinator to help support day-to-day collaboration between onshore teams and offshore vendor partners across Revenue Cycle Management (RCM) services. This role is instrumental in keeping onboarding, access management, workflow alignment, and issue resolution running smoothly so vendor operations stay aligned with contractual, quality, and operational expectations.

You will work closely with Revenue Cycle leadership, project management, IT, and internal operations teams to support consistent execution, strong system access practices, and reliable vendor operations. It is a great opportunity for someone who enjoys partnering across teams, solving day-to-day challenges, and contributing to processes that support continued growth and long-term success.

The ideal candidate brings a strong understanding of revenue cycle workflows, communicates effectively across functions, and thrives in a detail-oriented role supporting multiple systems, teams, and vendor partners.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Act as the primary day-to-day liaison between internal teams and offshore vendor partners
• Support vendor onboarding, steady-state operations, and offboarding for new and existing centers
• Help address and escalate operational issues, workflow gaps, and performance concerns between onshore and offshore teams
• Support workflow transitions following onboarding to promote consistent execution and adherence to defined processes

Access & Systems Support

• Support user access management across revenue cycle systems, portals, and collaboration tools
• Track and validate timely provisioning and deprovisioning of vendor access
• Execute offboarding procedures to ensure complete removal of system access for vendor staff
• Partner with internal IT and operations teams to resolve access-related issues and ensure access controls align with internal controls, audit requirements, and vendor agreements

Operational & Workflow Support

• Monitor operational communication channels and flag emerging risks or issues
• Troubleshoot basic workflow or system issues and route more complex matters to appropriate stakeholders
• Support steady-state operations by maintaining process consistency and adherence to established workflows
• Assist with operational readiness for new centers, service expansions, or vendor initiatives

Documentation, Training & Process Alignment

• Support delivery of training, refresher sessions, and process reviews for vendor teams
• Ensure SOPs, job aids, and workflow documentation are current, clearly defined, and consistently applied across onshore and offshore teams
• Help reinforce process adherence and proper system usage across vendor teams

Cross-Functional Support & Reporting

• Work closely with Revenue Cycle leadership, project management, and internal operations teams
• Support preparation of audits, operational updates, metrics, or issue summaries for leadership as needed
• Contribute to continuous improvement efforts aimed at improving efficiency, accuracy, and outcomes

PREFERRED KNOWLEDGE AND SKILLS:

• Experience coordinating offshore or global vendor teams
• Familiarity with RCM systems, payer portals, call center platforms, or workflow tools
• Demonstrated ability to independently identify, triage, and resolve operational issues with a proactive, detail-oriented mindset
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities concurrently
• Experience supporting RCM operations for ambulatory surgery centers (ASC) or physician practices
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

BENEFITS:

• Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Hybrid or Remote environment depending on the role

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Surgical Information Systems