Collision Estimator

Overview Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS. Gerber Collision & Glass is one of the largest collision repair companies in North America with 3+ billion in sales, over 1000 locations and 10,000+ team members across the United States and Canada. We are committed to WOW Every Customer and Be the Best. We welcome all applicants and encourage individuals with disabilities and Protected Veterans to apply. Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator supports the repair facility’s KPIs by working with the team to deliver quality repairs and service. Key Job Responsibilities Role and Requirements Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with WOW Operating Way requirements regarding customer drop-offs, repair planning, customer communication and delivery Communicate all customer requests and needs to appropriate team members Provide positive energy when greeting customers in person and on the phone Understand all required insurance programs and procedures Participate in daily production walks with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meetings (if required) Attend training, information sessions and workshops recommended by Store Manager Maintain the store’s KPIs by maximizing role performance Uphold the company's Core Values: Honesty, Integrity & Respect Education and/or Experience Required Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s with minimum of 1 year experience Must be willing to complete I-CAR Training Valid Driver’s License Required Skills/Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s minimum of 1 year experience Must be willing to complete I-CAR Training Valid Driver’s License Please note, this job description is not designed to cover every duty or responsibility and may change at any time with or without notice. The physical demands of the job must be met to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Gerber offers comprehensive benefits, including: Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit GerberCareers.com to learn more about our company. AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Must have Michigan Mechanics License #INDNORTH #J-18808-Ljbffr