Bilingual Community Outreach Coordinator

The Bilingual Community Outreach Coordinator is a neighbor-focused role responsible for serving as a connector between the Food Bank neighbors community organizations and government entities with a primary focus on food access and SNAP in an effort to reduce food insecurity for neighbors in the Food Banks 34-county service area. The position increases access to SNAP and the emergency food network through targeted outreach education food resource navigation screening assessments application assistance and community-based training.

Primary Responsibilities:

• Provide individualized food and benefits resource navigation including screening SNAP application assistance and support connecting neighbors to appropriate Food Bank government and community resources.
• Conduct targeted outreach to high-impact populations and communities experiencing significant barriers to food and benefits access through community-based settings partner organizations and other appropriate channels.
• Develop and maintain relationships with community organizations government entities and other stakeholders to expand awareness and access to SNAP Food Bank programs and other resources.
• Develop and deliver education presentations and training for community partners and stakeholders on SNAP food access Food Bank programs and effective resource navigation and referral practices.
• Provide assistance tools and resources to community partners to strengthen their ability to identify and connect neighbors with appropriate food and benefits resources.
• Maintain accurate documentation and use program data community feedback and service trends to evaluate outreach and navigation activities identify barriers to access and recommend improvements to service delivery.

The above statements are intended to describe the general nature of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Requirements

Education:

• Undergraduate degree (Associate or Bachelor) in Social Work Public Health Non-Profit Management or relevant field. A minimum of four (4) years of meaningful experience in community outreach public benefits resource navigation or a related field may be considered in lieu of a degree.

Experience:

• 4 years of experience in community outreach and engagement.
• 2 years of experience in nonprofit program coordination including facilitating meetings training focus groups community conversations or similar engagement activities and assessing the effectiveness of community partnerships.
• 2 years of experience working with diverse populations experiencing barriers to food benefits health or other essential resources.
• 2 years of working knowledge of SNAP application process and solid understanding of applicable policies that govern food assistance programs.

Additional Requirements:

• Bilingual Skills Ability to effectively communicate in Spanish (verbal and written).
• Community Engagement Skills Ability to build trust facilitate dialogue and engage diverse community members.
• Communication & Facilitation Exceptional interpersonal verbal and written communication skills with a proven ability to facilitate discussions foster collaboration and guide diverse groups toward shared goals.
• Technical Proficiency Ability to effectively utilize Microsoft Office Suite applications (Word Excel PowerPoint Outlook).
• Valid North Carolina drivers license and excellent driving record. Ability to travel throughout the Food Banks 34-county service area.

Competencies:

• Collaboration & Teamwork Ability to work across teams departments and functions to achieve shared goals.
• Results-Based Accountability Ability to take full ownership of ones responsibilities commitments and outcomes.
• Planning & Organization Ability to manage time priorities and resources effectively to achieve desired outcomes.
• Creative Problem Solving Ability to break down complex problems gather and evaluate relevant information and make sound timely decisions.
• Adaptability & Continuous Learning Ability to adjust effectively to change remain resilient in the face of uncertainty and actively seek opportunities to grow.
• Food Bank Mission Mindset & Impact Ability to connect individual work to the Food Banks mission values and commitment to the communities it serves.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this position the employee is regularly required to communicate clearly hear and interact effectively with others without deliberate impediment (e.g. wearing or listening to headphones). The employee frequently sits and uses hands and fingers to handle feel or operate objects and equipment. The employee is occasionally required to stand walk reach with arms and hands climb balance stoop crouch crawl and lift and/or move up to 50 pounds.

Specific vision abilities required include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Daily Contacts:

Daily contact and interaction with neighbors community partners government agencies and Food Bank staff Working Conditions: While performing the responsibilities of this position the employee will work in a variety of settings including an office environment warehouse and off-site partner or community locations. This requires frequent travel by automobile transit van or large truck within the Food Banks 34-county service warehouse and kitchen environments the employee may occasionally be exposed to moving mechanical parts vehicles temperature fluctuations and moderate noise levels. These working conditions are representative of the environments an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Equal Opportunity Employer:

We are an equal opportunity employer. We do not regard race color religion national origin age sex pregnancy marital status disability genetic information veteran status sexual orientation or any protected class characteristic when seeking to hire. This practice in addition to hiring applies to our recruiting training transfers promotions job benefits pay dismissal practices social and recreational activities and any other term or condition of employment.

We care about our employees our candidates and our community.

As such please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Salary Description

$52000.00 - $63700.00

Required Experience:

IC