IT Support Specialist

About This Opportunity We are seeking a detail-oriented Junior IT Support Specialist to join our growing IT team. The candidate will provide reliable day-to-day technical support to our staff while developing the skills and knowledge needed to grow into more advanced IT and infrastructure roles. About This Opportunity We are seeking a detail-oriented Junior IT Support Specialist to join our growing IT team. The candidate will provide reliable day-to-day technical support to our staff while developing the skills and knowledge needed to grow into more advanced IT and infrastructure roles. Key Responsibilities Provide first-line support for hardware, software, and connectivity issues. Manage user accounts in Active Directory and Entra ID, including onboarding, offboarding, and password resets. Support Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive. Prepare and deploy workstations, maintain asset records, and assist with basic security tasks like MFA and compliance checks. Escalate complex issues with clear documentation and help improve internal support resources and processes. Location and Schedule This is a full-time, office-based position in a modern, cozy environment in our office in Troy, Michigan. Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance. Skills & Qualifications Required Qualifications: Knowledge of Windows OS, Microsoft 365, Active Directory, and Entra ID. Strong troubleshooting and problem-solving skills across hardware, software, and connectivity issues. Clear communication skills and ability to support non-technical users professionally. High school diploma required; additional IT training, coursework, or a related degree preferred. Preferred Qualifications Basic understanding of networking concepts such as DNS, VPN, and Wi-Fi troubleshooting. Experience with device imaging, deployment, or hardware setup. Basic knowledge of information security principles and willingness to assist with routine security-related tasks. CompTIA A+ or similar entry-level IT certification preferred. What We Offer | Career and Culture Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that\'s heard and brings value. Growth Path: Defined paid training and clear pathways for career development. Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k). Take the first step towards a rewarding career in the mortgage industry with AD Mortgage. Our Recruitment team will reach out to you shortly! Connect with us : Explore our social media to get a sense of our corporate culture. YouTube Instagram TikTok We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. AD Mortgage is a broker-voted Top 5 U.S. wholesale lender, and recognized as a top Non-QM lender in the U.S. With 20 years in the industry, we offer a full range of loan programs, including DSCR, Bank Statement, FHA, and Conventional loans. #J-18808-Ljbffr