Parts Manager

Overview As Parts Manager you will direct and coordinate the activities of a Parts Department, and work in cooperation with the Service and Sales Department, to develop and maintain a satisfied and loyal customer base through excellent customer service. Job Duties Supervisory Responsibilities (assigning and directing work) for all people assigned to the parts department. Coaches and counsels employees to assure the highest levels of customer satisfaction and inventory accuracy. Participates in hiring and termination activities. Conducts performance and salary appraisals. Develops employees for future roles. Responsible for inventory replenishment. Investigates and corrects order strategies when they are not producing the desired inventory levels. Reviews and adjusts order controls for parts meeting exception criteria. Account Management Inside Sales Support for large and/or important accounts. Ordering and Expediting Orders. Advising. Maintain relationships with certain customers, including outside sales calls. Bid Preparation Work with vendors for competitive pricing. Support outside salespeople (marketing/new product rollouts). Meet regularly with Service Management to review the Parts Department's performance in support of the Service Operation. Review open service issues regularly, identifying and correcting procedural issues impacting overall customer satisfaction in the Service Department. Reviews mandatory inventory exception reports impacting inventory values and corrects to maintain inventory accuracy. Assigns other inventory exception reports to be reviewed and corrected and oversees the successful completion. Investigates cycle count exceptions and adjusts inventory as needed to assure inventory accuracy. Determines root cause of inventory inaccuracies and implements corrective action. Reviews financial and performance reports to determine whether divisional and corporate objectives are being obtained. Participates in forecasting future business results. Identifies areas of concern and determines corrective action. Maintains a safe and clean work environment in all parts areas of the operations, complying with EPA, OSHA, and corporate regulations. Work Experience & Qualifications Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Strong verbal and written communication, leadership, & customer service. Strong working experience in successfully growing parts revenue. Computer and software skills including Microsoft Office Suite. Employee Benefits & Rewards 8 Paid Holidays & 1 Paid Wellness Day Paid Time Off Employee Referral Bonus Program Medical, Dental & Vision Insurance 401k with Company Match Company Paid Training Growth & Company Match AAP/EPE/M/F/Vets/Disabled, DFWP. #J-18808-Ljbffr