Branch Manager

Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit We DoResponsible for directing or managing the day-to-day operations of an assigned branch or branches where escrow transactions are done. Acts as a neutral third-party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Manage and implement processes and policies.Oversight of day to day operations of a single or multiple branch(es)/satellite office(s). Regularly performs duties of a production position. Typically has expertise or specialized knowledge in one or more escrow product areasHOW YOU’LL CONTRIBUTEEmployees supervised are typically escrow positions but can have other support roles reporting inMay service a marketSeen as “in charge” of the branch and is the go-to person for office management and a variety of issues.Aligns branch goals with business unit goals. Monitors branch metrics, reporting information to manager and provides recommendations for process / policy change based on branch resultsMaintains existing client base and resolves escalated issues. Answers questions and provides guidance regarding products, services, policies or specific transactionsImplements processes and supervises the day to day activities of employees responsible for daily operational tasksOther duties as assignedWHAT YOU’LL BRINGRequired Education, Experience, Certification/LicensureHigh School diploma or equivalent6+ years of directly related experience3-5 years demonstrated experience in a leadership or management roleKNOWLEDGE, SKILLS, AND ABILITIES (KSAs)Strong process skills required; detail orientedStrong computer skills and knowledge of company operating systems/applicationsStrong problem-solving skillsAbility to lead/sought out for advice; supervisory and administrative skillsAble to manage competing prioritiesStrong written and verbal communication skillsFamiliar with competitor, financial and industry dynamicsSpecialized knowledge in one or more escrow product areasBasic accounting/finance skills to be able to understand and interpret financial statementsCustomer Service orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectivesPay Range: $69,600.00 - $92,700.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. #J-18808-Ljbffr