Group Fitness Manager

Group Fitness Manager

The Group Fitness Manager (GFM) is responsible for the successful operation of the Group Fitness Department. The GFM is held accountable for hiring, training, managing, and overseeing the group fitness staff to ensure members and their children receive the highest level of group fitness training possible. Additionally, the GFM will also perform other duties for social media and website.

Essential Responsibilities and Duties:

• Ensure class attendance goals are achieved on a monthly basis
• Ensure instructor staff is excellent at performing all aspects of their functions and duties
• Manages and motivates the instructor staff (including: hiring, firing, performance management, and recognition duties)
• Serves as the lead customer service contact for members in the group fitness area, including: answering questions, welcoming, group fitness orientations and other member communications
• Acts as a liaison between the group fitness area and all other departments, communicating relevant information to the instructor staff as needed
• Establishes, monitors and analyzes the group fitness budget. Must stay within budget
• Develops and implements group fitness policies and procedures
• Develops and manages new and existing youth programs
• Coordinates quarterly launches for Les Mills formats
• Coordinates individual orientations to welcome new members
• Orders any supplies needed for the group fitness department
• Review day-to-day statistics on class attendance compared to monthly goals
• Meet with instructors once a year and program leads quarterly to review current month's revenue, monthly goals and previous monthly revenue and goals
• Focus on revenue and improving customer service through continued training and accountability on a day-to-day basis. Oversee promotional events to increase revenue
• Develop and maintain staff training manual
• Ensure sanitation and tidiness of all group fitness studios through proper staff training and cleaning

Additional Duties and Responsibilities:

• Maintain a positive and professional attitude towards job responsibilities, fellow employees and members
• Promotes GGX as much as possible using human and electronic resources
• Creates, manages and grows business presence across social media channels, including, but not limited to blogs, Twitter, Facebook, Pinterest, LinkedIn, YouTube and Instagram
• Implement a proactive strategy for capturing customer online reviews. Monitor online ratings and respond accordingly
• Monitor trends in social media tools, applications, channels, design and strategy
• Identify threats and opportunities in user generated content surrounding the business, report to appropriate management
• Monitors business reputation in social media & website community

Qualifications:

Education Requirements:

• CPR/AED certification is required
• Must have experience in developing group fitness freestyle classes
• College degree is preferred

Certifications:

• AFAA or Ace Group Fitness Certification or be willing to obtain

From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold's Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to its roots- serious training, community and results. As the industry shifts, Gold's Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.

We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!