Field Service Technician

Job Description

Job Description

General Position Summary

The position of the Assembly Scheduler is to manage and maintain a balanced production schedule to given capacities and inventory levels.. Trains new and existing employees. Promote a teamwork environment and ensure all quality standards are met.

Essential Functions / Major Responsibilities

• Review open orders report on a daily basis for new customer demand
• Develop daily workload for warehouse including generating work orders for jobs
• Work closely with purchasing and quality on product requirements and receiving schedules
• Work with Account Coordinator team to manage logistics and shipments direct out of the warehouse
• Coordinate transfers between offsite storage and primary distribution center
• Hands on management of any expedited order through to shipment
• Work closely with shipment team to match open SO’s requiring assembly or special handling to available resources
• Communicate lead time for assembly related activities back to Account Coordinators/Sales as needs and resources fluctuate
• Attend weekly coordination meetings with Account Coordinators and Logistics
• Ensure weekly revenue targets are in line with available warehouse resources and inventory levels
• Be a primary contact for the Account Coordinators and Service groups
• Support quality, purchasing and supply management with tracking of product non-conformances, rework activities, and quality control processes
• Read, interpret, follow and explain blueprints, work instructions, assembly test sheets.
• Ensure safe, careful use, treatment, and maintenance of tools and equipment.
• Ensures employees have proper tools and material necessary to complete tasks.
• Help employees diagnose quality and assembly process issues to increase efficiency.
• Diagnose process and quality issues, and make improvement recommendations to department manager.
• Reject defective parts and material according to company policy.
• Ensures and maintains a clean and safe work environment.
• Comply with all company and industry process safety procedures and practices.
• Reports unsafe practices to department manager.
• Acts and ensures subordinates are polite and respectful toward teammates and other contacts.
• Performs other duties as assigned by management.

Specific Job Requirements

• Ability to handle multiple tasks and be a self-starter-forward thinker
• Ability to act with a sense of urgency
• Knowledge of administrative processes
• Ability to work independently
• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.
• Be able to maintain an acceptable work pace throughout the day.
• Normally follows established procedures on routine work; requires instructions only on new assignments. 
• Be able to work multiple stations.
• Responsible for his/her own quality of workmanship. 
• Maintain a clean and safe work environment.
• Use of basic hand tools such as air drivers, screwdrivers, pliers, etc.
• Good hand and finger dexterity.
• Self-motivated reliable team player. Must be dependable, on time.
• English speaking preferred (speak and writing/reading)
• Must have basic understanding of electronic or mechanical assembly
• Ability to work with minimum supervision.
• Ability to learn new skills and behaviors.
• Ability to lift 50 lbs.
• Ability to work mandatory overtime.
• Safety is everyone’s responsibility. Staff are expected to act in a safe manner at all times and ensure that those around them do not put themselves or others at risk.

Education and Experience Requirements

• 3-5 years work experience, preferably in the area of scheduling
• Previous Warehouse Experience
• Lean Manufacturing/Continuous Improvement
• Tier 1 ERP Experience a must
• Oracle Experience a plus

Job Specific Competencies

• Work Environment/Safety - Promotes mutual respect, keeps workplace clean and safe, supports safety programs.
• Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance and punctuality requirements.
• Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
• Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Working Conditions

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee will be required to stand, walk, sit,  and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Often lifts and carries items weighing up to 50 pounds.
• Walking and Standing - Requires moving around
• Requires corrected vision and hearing to normal range - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and abilities to adjust to focus.
• Requires working under stressful conditions or working irregular hours

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in an office environment roughly 80% of the time. Involves frequent interaction with internal and external customers.  Also work performed in a warehouse environment roughly 20% of the time:

• Due to forklifts and other heavy equipment traveling through the warehouse, temporary cracks may appear in the floor, causing an uneven walking surface
• The warehouse environment can be dusty and noisy
• Doors near the department are frequently open, causing drafts and interior temperature changes
• Floors around work area may become slippery during wet weather conditions
• May have to handle merchandise and work with tools with sharp edges
• Passing forklifts emit gas fumes
• Tools, supplies, and related merchandise may contain hazardous materials

Position Status

Level:                    Staff

FLSA:                    Non-exempt

Supervises:           N/A

This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department and direct assistance will be provided.