Technical Support - Senior Helpdesk Administrator
TexcelVision Inc.
Job Description
Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer , and have a broad understanding of IT services structure to escalate calls .
The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware , standard operating systems, internally developed custom applications, etc.
Position is restricted to local candidates and job duties cannot be performed remotely.
Knowledge and Experience
AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs
Note: Candidates must have an active FPCC, or complete the FPCC application process, to be considered for this position.
Required Skills
Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer , and have a broad understanding of IT services structure to escalate calls .
The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware , standard operating systems, internally developed custom applications, etc.
Position is restricted to local candidates and job duties cannot be performed remotely.
Knowledge and Experience
- Minimum 3-5 years working experience in an IT field
- Customer service and interaction
- Intune
- O365 Experience (including OneDrive, Office products, SharePoint, etc.)
- Familiarity with software installation
- PowerShell commands and scripting experience
- Experience with Active Directory, DNS, and DHCP
- AWS SysOps and infrastructure/architecture
- PowerShell scripting and automation
- Palo Alto firewall
- IIS
- Intune Administratio
AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs
Note: Candidates must have an active FPCC, or complete the FPCC application process, to be considered for this position.
Required Skills
- Minimum 3-5 years working experience in an IT field
- Experience with Active Directory, DNS, and DHCP
- Associate's degree or Higher
Vacancy posted 2 days ago
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