Healthcare Customer Service Representative - Onsite
Everise
Job Title
In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO.
Job Requirements
- Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
- Professionally handle a high volume of incoming calls.
- Ability to utilize and navigate multiple systems simultaneously.
- Be dependable and meet all attendance requirements.
- Resolve customer issues via one-call resolution guidelines and/or escalated processes.
- Meet or exceed company and client performance metrics.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
- Responsible for handling de-escalation calls
- Ability to accept and embrace changes within the current business environment.
Qualifications
Must be able to work onsite: 4161 Piedmont Parkway, Greensboro, NC 27410
- High school diploma or GED
- Ability to pass a background check and drug screen.
- A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.
- Strong decision-making and analytical abilities.
- Ability to identify customer needs and articulate products and services.
- Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements.
- Be a team player.
Equipment Requirements
Employee to provide one of the following headsets is required:
- Plantronics 3320 Blackwire
- Plantronics 5220 Blackwire
- Plantronics EncorePro 520 + DA80 USB Plug Adapter
Everise will provide the rest
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
EveriseVacancy posted 3 days ago
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